Candese Smith
Montego Bay,Jamaica
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Beverage server
Grand Hotel
Mackinac Island, U.S.A
04.2019 - 11.2024
- Greetings guest, presented menu's and informed of any special
- Up-sold wine, liquid and bar food and took incoming orders
- Served all beverage order effectively and timely manner
- Used POS register system or Genesis Agilysys to process order.
- Make routine rounds of assigned section to ensure guests are satisfied with meal, drink, and service.
- Presented bills and processed cash, credit, or debit card payments for guests.
- Time management of flow of guests when the bar or section is busy in an effective and prompt manner.
- On down, replenish the fridge, storeroom, and wine cellar.
- Ensure I am present at different outlets on the property with a fifteen-minute window before starting my next shift.
- Prepared and break-down bar for events on and off property
- Work as bartender on events on and off property.
Server
Ocean Reef Club Key Largo
Key Largo, Florida
11.2022 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
Front Desk Agent
Resort Group Trappeaurs Crossing Resort
Steamboat Springs, Colorado
11.2021 - 04.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Computed bills, collected payments and made change for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
Server
Holiday Inn Resort
Mackinac Island
01.2011 - 01.2019
- Assisted guests with making menu choices in an informative and helpful manner
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs and other special requests
- Trained new servers and familiarized new employees with company culture
- Introduce guest to menu of the Restaurant and specials
- Managed closing duties including restocking items
- Monitor dining room to ensure optimal guests experience
- Routinely cleaned tables, table settings, glassware and storage areas
- Answer guest inquiries and resolves issues promptly.
Banquet Server
Ritz Carlton Golf Resort & Spa
01.2007 - 01.2009
- Prepared table, chairs, linen, silverwares, and glassware for events
- Assisted with the setup of table, linen, chairs for full service of the banquet events
- Work as a team to provide a consistently high standard of service in areas such as meeting set-up standards
- Seated and served guests, took orders and removed dinnerware with practiced pacing
- Break down function area promptly and effectively
- Complete side duty effectively set by team leader or supervisor
- Down time polish glassware, silverware, replenish and clean storeroom
- Do room service.
- Carried trays of food items from kitchen to dining areas.
- Communicated with chefs regarding any special requests from guests.
Education
Food And Nutrition
Maldon High
Montego Bay, St.James, Jamaica Skills
- Menu presentation
- Table setting and bussing
- Menu Memorization
- Cleanliness and sanitation
- Salesmanship
- Money Handling
- Excellent customer service
- Payment Processing
- Responsible Alcohol Service
- Order Accuracy
- Upselling
- Team building
- Ability to Lift 30 Pounds
- Liquor, wine, and food service
- Workflow Coordination
- High Energy and Stamina
- Time management abilities
- Serving expertise
- Service prioritization
- Table Monitoring and Turnover
- Multitasking
Timeline
Server
Ocean Reef Club Key Largo
11.2022 - 05.2023
Front Desk Agent
Resort Group Trappeaurs Crossing Resort
11.2021 - 04.2022
Beverage server
Grand Hotel
04.2019 - 11.2024
Server
Holiday Inn Resort
01.2011 - 01.2019
Banquet Server
Ritz Carlton Golf Resort & Spa
01.2007 - 01.2009
Food And Nutrition
Maldon High
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