Summary
Overview
Work History
Education
Skills
Timeline
Generic
Candese Smith

Candese Smith

Montego Bay

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Server/Bartender

Ocean Reef Club
01.2024
  • Greeting members in a friendly manner, introducing them to the day's soup, catch of the day, special offers, and up-selling wine and cocktails.
  • Always check the table for any allergies or dietary preferences.
  • In the Agilysys system, accurately seat each meal order at the table and drink order for the bartender.
  • Make routine checks on tables to ensure the member is satisfied with their meal and cocktail.
  • Maintained composure in stressful situations or when handling large crowds during peak hours and assisted associates as necessary.
  • During downtime, ensure side duties are finished, side stations are replenished, and the fridge is restocked with wine and other products.
  • Grill Room Restaurant (serves Brunch/Lunch/Dinner)

Beverage server

Grand Hotel
04.2019 - 11.2025
  • Greetings guests, presented menu, and informed them of any special
  • Up-sold wine, liquid, and bar food and took incoming orders
  • Served all beverage orders effectively and timely manner
  • Used POS register system or Genesis Agilysys to process orders.
  • Make routine rounds of assigned sections to ensure guests are satisfied with meals, drinks, and service.
  • Presented bills and processed cash, credit, or debit card payments for guests.
  • Time management of the flow of guests when the bar or section is busy effectively and promptly.
  • On down, replenish the fridge, storeroom, and wine cellar.

Server

Ocean Reef Club
11.2022 - 05.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Take orders from customers accurately and promptly.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, and promotions.
  • Provided exceptional service to a high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
  • Stocked service areas with supplies during slow periods.

Front Desk Agent

Resort Group Trappeurs Crossing Resort
11.2021 - 04.2022
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Always maintained the cleanliness of the lobby area.
  • Input guest information into the computer system accurately and securely.
  • Verified the accuracy of room rates and other charges during the check-in process.
  • Kept accurate records of guest transactions.
  • Collaborated with colleagues to ensure smooth operations of the front desk area.
  • Computed bills, collected payments, and made changes for guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Server

Holiday Inn Resort
01.2011 - 01.2019
  • Assisted guests with making menu choices in an informative and helpful manner
  • Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Trained new servers and familiarized new employees with company culture
  • Introduce guests to the menu of the Restaurant and specials
  • Managed closing duties including restocking items
  • Monitoring the dining room to ensure optimal guest experience
  • Routinely cleaned tables, table settings, glassware, and storage areas
  • Answer guest inquiries and resolve issues promptly.

Banquet Server

Ritz Carlton Golf Resort & Spa
01.2007 - 01.2009
  • Prepared table, chairs, linen, silverware, and glassware for events
  • Assisted with the setup of table, linen, and chairs for full service of the banquet events
  • Work as a team to provide a consistently high standard of service in areas such as meeting set-up standards
  • Seated and served guests, took orders, and removed dinnerware with practiced pacing
  • Break down the function area promptly and effectively
  • Complete side duty effectively set by the team leader or supervisor
  • Downtime: polish glassware and silverware, replenish and clean storeroom
  • Do room service.
  • Carried trays of food items from the kitchen to dining areas.
  • Communicated with chefs regarding any special requests from guests.

Education

Graduate Certificate - Hospitality And Tourism Management

Florida Atlantic University
Boca Raton, FL
01-2024

Skills

  • Menu presentation
  • Table setting and bussing
  • Menu Memorization
  • Cleanliness and sanitation
  • Salesmanship
  • Money Handling
  • Excellent customer service
  • Payment Processing
  • Responsible Alcohol Service
  • Order Accuracy
  • Upselling
  • Team building
  • Ability to Lift 30 Pounds
  • Liquor, wine, and food service
  • Workflow Coordination
  • High Energy and Stamina
  • Time management abilities
  • Serving expertise
  • Service prioritization
  • Table Monitoring and Turnover
  • Multitasking

Timeline

Server/Bartender

Ocean Reef Club
01.2024

Server

Ocean Reef Club
11.2022 - 05.2023

Front Desk Agent

Resort Group Trappeurs Crossing Resort
11.2021 - 04.2022

Beverage server

Grand Hotel
04.2019 - 11.2025

Server

Holiday Inn Resort
01.2011 - 01.2019

Banquet Server

Ritz Carlton Golf Resort & Spa
01.2007 - 01.2009

Graduate Certificate - Hospitality And Tourism Management

Florida Atlantic University