Overview
Work History
Education
Skills
Timeline
Generic

Candesse Takata

Virginia Beach,VA

Overview

11
11
years of professional experience

Work History

Small Business Owner

Takata Dreams -Amway
08.2015 - Current
  • Coached and mentored 15 cross-functional team members (product, engineering, sales, and support).
  • Executed data transactions and maintenance in various areas, including supplier, purchasing, and invoicing during mergers, acquisitions, and divestitures.
  • Coordinated recruitment, orientations, and motivational goal-setting for team building.
  • Managed budgets, reducing company overhead costs by 30% monthly.
  • Analyzed 24-month sales results to develop five-year revenue and customer volume projections.
  • Implemented process improvements, optimizing five procedures, resulting in 20% company growth in three months.
  • Proficient in office productivity tools and systems, including Microsoft Office Suite, Salesforce.com.
  • Worked effectively across multiple communication platforms, including, Social Media, Zendesk, chat, email, phone, Zoom, and Teams.
  • Successfully executed hard deadlines while maintaining work quality and adapting to new challenges.
  • Designed comprehensive business plans, defining concepts and short-term/long-term goals and strategies.

Assistant Manager - HR

Inheritance Homecare
06.2015 - 08.2017
  • Monitored and managed employee claims, benefits, including performance-based and harassment incidents.
  • Conducted payroll processing, including collecting, reconciling time sheets, and entering payroll data into company software.
  • Led implementation of privacy procedures and guidelines, resulting in 20% employment growth in six months.
  • Coordinated I-9 verifications both in-office and remotely.
  • Facilitated onboarding sessions and provided training for new hires.
  • Collaborated with managers to ensure compliance with organizational policies, provided clarifications, and recommended necessary changes.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance

Senior Sales and Project Coordinator

River City Environmental
09.2012 - 10.2015
  • Promoted to team lead and managed 10-member sales department within six months.
  • Exhibited strong performance goals, organizational impact, and team leadership culture.
  • Communicated effectively across all organizational levels, from management to CEO.
  • Experienced working in Zendesk, Email, and Phone communication channels.
  • Reviewed 10 proposals for accuracy and profit/loss breakdown, identifying and recovering 30% in company revenue from mistakes.
  • Organized and advertised yearly networking events with 400+ participants to promoted company's brand and services, securing long-term accounts.
  • Collaborated with upper management to implement continuous improvements, polices and programs to consistently exceeding team goals.

Team Lead -Contact Representative- Call Center

Nautilus
11.2014 - 08.2015
  • Organized and managed high call volumes (120+) for inbound and outbound calls, multitasking data entry on dual-monitor system.
  • Adhered to company policies and scripts accurately, achieving 10% growth in call-time and quality standards within first month.
  • Resolved concerns related to products or services, increasing customer base from 10 weekly to 50 within six months.
  • Utilized consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Performed various clerical duties as assigned.
  • Generated reports detailing metrics such as call times and satisfaction ratings.

Education

High School Diploma -

Grover Cleveland High School
Portland, OR
03.2007

Skills

  • First Class Customer Service
  • Cross-Functional Collaboration
  • Business Development (Understanding of Ecommerce)
  • Project Management
  • Planning and Execution
  • Trust and Loyalty Values
  • Upbeat and Positive Personality
  • Proactive problem-solver and process-improver
  • Excellent Communication Skills
  • Experience with social media, CRM, Zendesk, marketplace sellers, vendors, or fraud operations

Timeline

Small Business Owner

Takata Dreams -Amway
08.2015 - Current

Assistant Manager - HR

Inheritance Homecare
06.2015 - 08.2017

Team Lead -Contact Representative- Call Center

Nautilus
11.2014 - 08.2015

Senior Sales and Project Coordinator

River City Environmental
09.2012 - 10.2015

High School Diploma -

Grover Cleveland High School
Candesse Takata