Candesse Takata
Virginia Beach,VA
Overview
11
11
years of professional experience
Work History
Small Business Owner
Takata Dreams -Amway
08.2015 - Current
- Coached and mentored 15 cross-functional team members (product, engineering, sales, and support).
- Executed data transactions and maintenance in various areas, including supplier, purchasing, and invoicing during mergers, acquisitions, and divestitures.
- Coordinated recruitment, orientations, and motivational goal-setting for team building.
- Managed budgets, reducing company overhead costs by 30% monthly.
- Analyzed 24-month sales results to develop five-year revenue and customer volume projections.
- Implemented process improvements, optimizing five procedures, resulting in 20% company growth in three months.
- Proficient in office productivity tools and systems, including Microsoft Office Suite, Salesforce.com.
- Worked effectively across multiple communication platforms, including, Social Media, Zendesk, chat, email, phone, Zoom, and Teams.
- Successfully executed hard deadlines while maintaining work quality and adapting to new challenges.
- Designed comprehensive business plans, defining concepts and short-term/long-term goals and strategies.
Assistant Manager - HR
Inheritance Homecare
06.2015 - 08.2017
- Monitored and managed employee claims, benefits, including performance-based and harassment incidents.
- Conducted payroll processing, including collecting, reconciling time sheets, and entering payroll data into company software.
- Led implementation of privacy procedures and guidelines, resulting in 20% employment growth in six months.
- Coordinated I-9 verifications both in-office and remotely.
- Facilitated onboarding sessions and provided training for new hires.
- Collaborated with managers to ensure compliance with organizational policies, provided clarifications, and recommended necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
Senior Sales and Project Coordinator
River City Environmental
09.2012 - 10.2015
- Promoted to team lead and managed 10-member sales department within six months.
- Exhibited strong performance goals, organizational impact, and team leadership culture.
- Communicated effectively across all organizational levels, from management to CEO.
- Experienced working in Zendesk, Email, and Phone communication channels.
- Reviewed 10 proposals for accuracy and profit/loss breakdown, identifying and recovering 30% in company revenue from mistakes.
- Organized and advertised yearly networking events with 400+ participants to promoted company's brand and services, securing long-term accounts.
- Collaborated with upper management to implement continuous improvements, polices and programs to consistently exceeding team goals.
Team Lead -Contact Representative- Call Center
Nautilus
11.2014 - 08.2015
- Organized and managed high call volumes (120+) for inbound and outbound calls, multitasking data entry on dual-monitor system.
- Adhered to company policies and scripts accurately, achieving 10% growth in call-time and quality standards within first month.
- Resolved concerns related to products or services, increasing customer base from 10 weekly to 50 within six months.
- Utilized consultative sales techniques to understand customer needs and recommend relevant products and services.
- Performed various clerical duties as assigned.
- Generated reports detailing metrics such as call times and satisfaction ratings.
Education
High School Diploma -
Grover Cleveland High School
Portland, OR03.2007
Skills
- First Class Customer Service
- Cross-Functional Collaboration
- Business Development (Understanding of Ecommerce)
- Project Management
- Planning and Execution
- Trust and Loyalty Values
- Upbeat and Positive Personality
- Proactive problem-solver and process-improver
- Excellent Communication Skills
- Experience with social media, CRM, Zendesk, marketplace sellers, vendors, or fraud operations
Timeline
Small Business Owner
Takata Dreams -Amway
08.2015 - Current
Assistant Manager - HR
Inheritance Homecare
06.2015 - 08.2017
Team Lead -Contact Representative- Call Center
Nautilus
11.2014 - 08.2015
Senior Sales and Project Coordinator
River City Environmental
09.2012 - 10.2015
High School Diploma -
Grover Cleveland High School
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