Coached and mentored 15 cross-functional team members (product, engineering, sales, and support).
Executed data transactions and maintenance in various areas, including supplier, purchasing, and invoicing during mergers, acquisitions, and divestitures.
Coordinated recruitment, orientations, and motivational goal-setting for team building.
Managed budgets, reducing company overhead costs by 30% monthly.
Analyzed 24-month sales results to develop five-year revenue and customer volume projections.
Implemented process improvements, optimizing five procedures, resulting in 20% company growth in three months.
Proficient in office productivity tools and systems, including Microsoft Office Suite, Salesforce.com.
Worked effectively across multiple communication platforms, including, Social Media, Zendesk, chat, email, phone, Zoom, and Teams.
Successfully executed hard deadlines while maintaining work quality and adapting to new challenges.
Designed comprehensive business plans, defining concepts and short-term/long-term goals and strategies.
Assistant Manager - HR
Inheritance Homecare
06.2015 - 08.2017
Monitored and managed employee claims, benefits, including performance-based and harassment incidents.
Conducted payroll processing, including collecting, reconciling time sheets, and entering payroll data into company software.
Led implementation of privacy procedures and guidelines, resulting in 20% employment growth in six months.
Coordinated I-9 verifications both in-office and remotely.
Facilitated onboarding sessions and provided training for new hires.
Collaborated with managers to ensure compliance with organizational policies, provided clarifications, and recommended necessary changes.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
Senior Sales and Project Coordinator
River City Environmental
09.2012 - 10.2015
Promoted to team lead and managed 10-member sales department within six months.
Exhibited strong performance goals, organizational impact, and team leadership culture.
Communicated effectively across all organizational levels, from management to CEO.
Experienced working in Zendesk, Email, and Phone communication channels.
Reviewed 10 proposals for accuracy and profit/loss breakdown, identifying and recovering 30% in company revenue from mistakes.
Organized and advertised yearly networking events with 400+ participants to promoted company's brand and services, securing long-term accounts.
Collaborated with upper management to implement continuous improvements, polices and programs to consistently exceeding team goals.
Team Lead -Contact Representative- Call Center
Nautilus
11.2014 - 08.2015
Organized and managed high call volumes (120+) for inbound and outbound calls, multitasking data entry on dual-monitor system.
Adhered to company policies and scripts accurately, achieving 10% growth in call-time and quality standards within first month.
Resolved concerns related to products or services, increasing customer base from 10 weekly to 50 within six months.
Utilized consultative sales techniques to understand customer needs and recommend relevant products and services.
Performed various clerical duties as assigned.
Generated reports detailing metrics such as call times and satisfaction ratings.
Education
High School Diploma -
Grover Cleveland High School
Portland, OR
03.2007
Skills
First Class Customer Service
Cross-Functional Collaboration
Business Development (Understanding of Ecommerce)
Project Management
Planning and Execution
Trust and Loyalty Values
Upbeat and Positive Personality
Proactive problem-solver and process-improver
Excellent Communication Skills
Experience with social media, CRM, Zendesk, marketplace sellers, vendors, or fraud operations
Timeline
Small Business Owner
Takata Dreams -Amway
08.2015 - Current
Assistant Manager - HR
Inheritance Homecare
06.2015 - 08.2017
Team Lead -Contact Representative- Call Center
Nautilus
11.2014 - 08.2015
Senior Sales and Project Coordinator
River City Environmental
09.2012 - 10.2015
High School Diploma -
Grover Cleveland High School
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