Summary
Overview
Work History
Education
Certification
Timeline
Generic
Candi Acevedo

Candi Acevedo

Chicago,USA

Summary

Business professional with 15 years of experience managing customer relations in fast paced dynamic environments. Consistently finds new opportunities to enhance processes while driving team members to success. An avid technology enthusiast who thrives on communicating and training others with new ideas.

Overview

15
15
years of professional experience
1
1
Certification

Work History

LEAD SERVICE ADVISOR

TESLA
07.2025 - Current


  • Established clear communication channels between team members, promoting collaboration and information sharing across departments.
  • Coordinated with other departments to ensure seamless delivery of services and enhance overall customer satisfaction levels.
  • Monitored service quality, implementing improvements based on client feedback and industry best practices.
  • Organized team meetings to discuss ongoing projects, address challenges, and celebrate successes together as a group.
  • Cross-trained and provided backup support for organizational leadership.

SR. SERVICE ADVISOR

TESLA
07.2024 - 07.2025
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
  • Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
  • Mentored junior service advisors, enhancing their skills and knowledge for career growth.

SR. VIRTUAL SERVICE ADVISOR

TESLA
06.2022 - 06.2024
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

VIRTUAL SERVICE ADVISOR

TESLA
06.2021 - 06.2022
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Educated customers about billing, payment processing and support policies and procedures.

SERVICE COACH

TESLA
11.2018 - 06.2021
  • Directed team with new restructuring model: Tesla Mobile Service, which resulted in a 10% increase in customer traffic post roll out
  • Spear-headed on-boarding program for new hires to increase brand awareness while communicating Tesla’s current goals and strategies
  • Managed new employees with proper resources and held online course training to prepare for company success
  • Trained new team members in introduction to service department structure, policies and procedures

SERVICE ADVISOR

TESLA
10.2015 - 06.2021
  • Created and executed a new process of communication to improve customer retention which resulted in an increase in CSI score by 5%
  • Managed employees by communicating service delivery strategy from analyzing detailed repair reports
  • Coordinated and project managed ideas with service technicians/parts advisors to meet client deadlines
  • Communicated with customers to identify needs and from there created customized solutions within tight deadlines
  • Coordinated with upper management on multitasking various ad hoc tasks and initiatives to improve work flow structure

SERVICE CONCIERGE

TESLA
09.2013 - 10.2015
  • Strategically generated new ideas for service related inquires while solving complex problems in a fast paced environment to improve CSI score
  • Represented as initial point of contact for customer related inquiries across multiple departments
  • As EHS location supervisor, met and exceeded specific requirements given by the health and safety department for policies/procedures
  • Responsible for logging, analyzing and translating data into actionable items
  • Represented marketing team in coordinating and hosting of in-store and out-side events

BUSINESS TEAM SPECIALIST

TESLA
02.2011 - 07.2013
  • Spearheaded the successful completion of critical projects by closely monitoring progress, addressing bottlenecks, and reallocating resources as needed.
  • Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
  • Analyzed team metrics to identify areas for improvement and develop targeted action plans.

SPECIALIST

APPLE, INC
06.2010 - 01.2011
  • Met and exceeded sales goals by consistently selling solutions and providing exceptional customer service
  • Responsible for driving sales through sampling initiatives, suggestive selling and communication of promotional items and specials
  • Held personalized training and Q&A sessions for consumers to understand and utilize their devices
  • While identifying customer needs, trained and translated new products and quickly created customer solutions in a fast paced dynamic environment

Education

Bachelor of Arts - Film And Video Production, Marketing

Columbia College Chicago
Chicago, IL
01.2011

Certification

  • Landmark Leadership and Developmental Training Program for Professionals
  • Best of Brand: Apple

Timeline

LEAD SERVICE ADVISOR

TESLA
07.2025 - Current

SR. SERVICE ADVISOR

TESLA
07.2024 - 07.2025

SR. VIRTUAL SERVICE ADVISOR

TESLA
06.2022 - 06.2024

VIRTUAL SERVICE ADVISOR

TESLA
06.2021 - 06.2022

SERVICE COACH

TESLA
11.2018 - 06.2021

SERVICE ADVISOR

TESLA
10.2015 - 06.2021

SERVICE CONCIERGE

TESLA
09.2013 - 10.2015

BUSINESS TEAM SPECIALIST

TESLA
02.2011 - 07.2013

SPECIALIST

APPLE, INC
06.2010 - 01.2011

Bachelor of Arts - Film And Video Production, Marketing

Columbia College Chicago

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