Candi Brown
Saint Augustine,FL
Summary
To obtain a job in an area using medical office, customer service, data entry, sales skills, and computer skills. Also to utilize management and human resource experience. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent/Office Manager
GEICO
07.2021 - Current
- Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals
- Advised current and potential clients on auto options designed to provide personal and property protection in unforeseen circumstances
- Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates.
- This position is hybrid/remote call center job. With 200 plus calls per day. Problem resolution and tech support.
- Calculated quotes and educated potential clients on insurance options
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Obtained underwriting approval by completing application for coverage
- Provided coverage option information to assist clients in protecting assets
- Promoted products and services using upselling and other sales strategies
- Upsold additional products and services after identifying customer needs and requirements
- Developed sales leads from direct referrals, networking and targeted marketing campaigns
- Exceeded corporate quotas for monthly policy sales
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies
- Tracked progress of all outstanding insurance claims
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations
- Cross-sold insurance products to existing clients to reach sales targets
- Prepared and reviewed insurance applications to verify compliance with regulations
Stylist/Manager/Area Manager
Great Clips for Hair
07.2008 - 07.2021
- Over the last past 16 years with the company I have been a stylist and a salon manager for 4 years.i was also promoted to Area manager in 2015, Along with everyday role of cutting hair, customer service, data entry of customers current information, sales, and counting toll
- Also handle all new hire orientation,paperwork, and training
- Do inventory control and supply ordering
- Manage 5 stores and exceed all sales goal set in place
- Also handle all inventory control and order
- Do all scheduling and maintenance of employee files
- Answer high phone call volume and resolve all customer complaints
- Fix and computer and phone issues that may arise.
Clerk
WIC
02.2007 - 02.2009
- As a WIC Clerk day to day tasks included answering phones at a included answering phones at a large call volume, multi-tasking, customer service, issuing vouchers, verifying Medicaid, scheduling appointment, and updating charts and filing them.
- Interacted with customers by phone, email, or in-person to provide information
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Maintained filing system and organized customer documents for easy retrieval of information
- Monitored office supplies and made arrangements for restocking of low-stock items
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Produced high-quality communications for internal and external use
- Processed documents and materials to disseminate information to appropriate parties
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Routed business correspondence, documents, and messages to correct departments and staff members
- Provided meeting support by taking minutes and dictations
- Booked and prepared meeting rooms, making arrangements for availability of refreshments
Admissions Clerk
Fairview Park Hospital
02.2006 - 02.2007
- Worked in outpatient, Admissions, and er on a daily basis. Job duties included, answering calls, verifying insurance, data entry, and customer service.
- Greeted patients warmly to increase comfort and create rapport
- Safeguarded patient data in compliance with HIPAA and [Type] facility policies
- Assisted in patient admission process based on federal and state laws
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Accurately inputted patient and insurance information into company's computer system.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing
- Collected information, forms and signatures from patients or family members to create efficient admissions experience
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals
- Communicated important information to supervisor and medical team to reduce chance of errors
- Completed preliminary paperwork for incoming and outgoing patients
- Performed document filing, bookkeeping, and faxing for busy student admissions office
- Compiled and analyzed data to track admissions trends and make recommendations for improvements
- Collaborated with admissions team to develop and implement strategies to improve admissions process
- Handled inquiries from prospective students to provide detailed information regarding admissions process
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents
Education
Cosmetology
Careers In Cosmetology
Dublin, GA02.2005
Diploma - undefined
East Laurens High School
2003
Skills
- Medical Office Experience
- Hair Styling
- Insurance Verification
- Makeup application
- Cosmetology
- Insurance sales
- Medical scheduling
- Certifications and Licenses
- Cosmetology License
- Additional Information
- Computer Skills
- Microsoft programs word and excel
- WPM 50
- TroubleShooting skills
Certification
Master Cosmetology in Fl/Ga
Insurance License In Fl
Timeline
Licensed Insurance Agent/Office Manager
GEICO
07.2021 - Current
Stylist/Manager/Area Manager
Great Clips for Hair
07.2008 - 07.2021
Clerk
WIC
02.2007 - 02.2009
Admissions Clerk
Fairview Park Hospital
02.2006 - 02.2007
Cosmetology
Careers In Cosmetology
Diploma - undefined
East Laurens High School
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