Microsoft
Candi Graves
Hot Springs,AR
Summary
Dynamic LPN and Sales Associate with a proven track record of enhancing customer interactions and comfort while boosting sales revenue at Abby Road Vape Shop. Skilled in customer service and time management, adept at fostering teamwork and solving complex problems. Achieved consistent satisfaction and exceeded sales targets, demonstrating exceptional care and sales acumen. Met and exceeded patient and family expectations with exemplary teaching and nursing skills. My skilled nursing abilities have touched and impacted many patients and families, while increasing their quality of life and ability to care for themselves and decreasing their need for increased hospital stays.
Overview
31
31
years of professional experience
Work History
Sales Associate
Abby Road Vape Shop
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Home Health LPN
Kindred At Home Home Health
12.2018 - 04.2019
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Promoted effective communication among healthcare providers, patients, and families to ensure seamless coordination of care.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions and documentation processes.
- Played an integral role in assisting patients with end-of-life care, offering comfort and support while delivering compassionate nursing services.
- Collaborated with case managers to recommend appropriate community resources for continued patient support after discharge from home health services.
- Improved patient outcomes by developing personalized care plans in collaboration with interdisciplinary team members.
- Skillfully performed wound care procedures to promote healing and prevent infections.
- Consistently received positive feedback from patients and families for exceptional communication, clinical expertise, and genuine concern for their wellbeing.
- Educated patients and families on disease prevention, health management, and self-care techniques for optimal wellbeing.
- Efficiently managed time spent visiting multiple clients daily while ensuring each received comprehensive nursing assessments tailored to their specific medical needs.
- Supported patients'' emotional wellbeing through active listening, empathy, and encouragement during times of stress or illness.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Assisted patients with activities of daily living to promote independence.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Coordinated with other healthcare team members to support patient needs.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Took samples to complete diagnostic and routine assessment tests.
- Delivered emotional support to patients and families during challenging times.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Developed and implemented individualized patient care plans.
LPN Floor Nurse
Lakewood Convalescent Nursing Home
10.2016 - 02.2017
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Provided patient education on health care issues and prescribed medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Home Health LPN
Trinity Home Health
10.2015 - 10.2016
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Promoted effective communication among healthcare providers, patients, and families to ensure seamless coordination of care.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions and documentation processes.
- Collaborated with case managers to recommend appropriate community resources for continued patient support after discharge from home health services.
- Skillfully performed wound care procedures to promote healing and prevent infections.
- Educated patients and families on disease prevention, health management, and self-care techniques for optimal wellbeing.
- Reduced hospital readmissions through diligent monitoring, early intervention, and timely communication with healthcare team members.
- Supported patients'' emotional wellbeing through active listening, empathy, and encouragement during times of stress or illness.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Educated patients and families on disease processes, medications and treatments.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Took samples to complete diagnostic and routine assessment tests.
Assistant Director of Care
Mt. Carmel Home Assisted Living
02.2014 - 03.2015
- Contributed to the recruitment process, interviewing potential candidates and selecting high-quality staff members.
- Served as an effective liaison between patients'' families and the healthcare team, addressing concerns promptly and professionally.
- Established effective communication channels among staff members, fostering a collaborative work environment.
- Implemented policies and procedures that improved patient safety and reduced risk factors.
- Implemented evidence-based practices throughout the facility, ensuring consistency in care delivery.
- Developed comprehensive care plans for patients, ensuring individual needs were met effectively.
- Oversaw staff education and training, medication administration, and medication error resolution.
- Resolved problems, complaints, grievances or concerns impacting care delivery or outcomes.
- Improved staff performance through regular training sessions and performance evaluations.
- Coordinated staffing schedules, ensuring appropriate coverage for all shifts in a timely manner.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
No Degree - Nursing/Psychology/Addiction Studies
National Park College
Hot Springs, ARAssociate of Science - Practical Nursing
Quapaw Technical Institute (now National Park )
Hot Springs, ARSkills
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Family education
- Rehabilitation support
- Patient care
- Documentation accuracy
- Excellent people skills
- Outgoing personality
- Complex Problem-solving
- Home safety evaluation
- Care plan development
Certification
- Licensed Practical Nurse (LPN) - Arkansas Board of Nursing.
- Long-Term Care Certification for LPNs/LVNs – Various Continuing Education Providers.
- CPR/AED Certification
- First Aid Certification
- Arkansas Driver's License
Accomplishments
- Supervised team of 30 staff members for entire facility
- Supervised and managed ASCU certified Dementia Unit
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leavePaid time offCareer advancementQuote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Software
Outlook
Power point
Multiple Computer/Electronical Charting
Languages
English
Native or Bilingual
Timeline
Sales Associate
Abby Road Vape Shop
05.2024 - Current
Home Health LPN
Kindred At Home Home Health
12.2018 - 04.2019
LPN Floor Nurse
Lakewood Convalescent Nursing Home
10.2016 - 02.2017
Home Health LPN
Trinity Home Health
10.2015 - 10.2016
Assistant Director of Care
Mt. Carmel Home Assisted Living
02.2014 - 03.2015
No Degree - Nursing/Psychology/Addiction Studies
National Park College
Associate of Science - Practical Nursing
Quapaw Technical Institute (now National Park )
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