Candi Gurwell
Des Moines,IA
Summary
Talented administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
Business Relations and Process Development Manager
Westside Appliance Repair
10.2022 - Current
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Represented company and promoted products at conferences and trade association meetings.
- Developed and implemented process flow improvement and standardization projects.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Documented and updated job descriptions as well as implemented wage surveys.
Sales Administrator
EFCO
07.2022 - 09.2022
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Processed expense reports for executive team.
- Drafted agendas, recorded minutes and created documents for meetings.
- Entered data into Salesforce and ProjectPlan to maintain correct and complete accounts.
- Processed contracted projects and all online orders.
Intake Specialist
Purfoods
12.2020 - 07.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions while exceeding 50 per day quota at 100% accuracy
- Documented patient medical information, case histories and agency details to facilitate timely billing
- Identified areas of weakness and recommended process improvements
- Investigated and resolved accounting, service and delivery concerns
- Organized activities to promote learning and increase employee engagement.
Inside Sales Coordinator
Temporary Agencies
04.2019 - 12.2020
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Researched and produced daily financial reports.
- Used NetSuite CRM to maintain detailed vendor logs and account records.
- Processed 100% of customer orders and resolved questions and concerns regarding products, pricing and availability.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Eliminated process gaps by implementing new methods of standardized training.
Inventory Control Manager
Hy-Vee Inc.
01.2016 - 03.2019
- Overhauled operational workflow to launch Hy-Vee Fresh Commissary into correctly using processing platform
- Led cross-department initiatives to develop and pursue cost reduction programs while maintain inventory
- Oversaw hiring and training of new employees requirements based on daily workload and company targets
- Conducted inventory audits with 98% accuracy following all procedures
- Managed scheduling and work flow task delegation for team members
- Maintained control of cycle counts, physical inventory and traced discrepancies between inventory records
Founder, Owner, and Practitioner
Massage United
01.2014 - 08.2018
- Conducted target market research to scope out industry competition and identify advantageous trends
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Helped patients manage acute and chronic pain with massage and restorative techniques
- Developed key operational initiatives to drive and maintain substantial business growth
Education
Licensed Massage Therapist -
Aveda Institute Of Des Moines
6905 Mills Civic Pkwy #120 West Des Moines2014
Associate of Science - undefined
Des Moines Area Community College
2006 South Ankeny Boulevard, Ankeny, IA 500232009
Skills
- Process development and implementation
- Analytical skills
- Customer Service
- Office Administration
- CRM Software Management
- Microsoft Products
- Operational Improvements
Timeline
Business Relations and Process Development Manager
Westside Appliance Repair
10.2022 - Current
Sales Administrator
EFCO
07.2022 - 09.2022
Intake Specialist
Purfoods
12.2020 - 07.2022
Inside Sales Coordinator
Temporary Agencies
04.2019 - 12.2020
Inventory Control Manager
Hy-Vee Inc.
01.2016 - 03.2019
Founder, Owner, and Practitioner
Massage United
01.2014 - 08.2018
Licensed Massage Therapist -
Aveda Institute Of Des Moines
Associate of Science - undefined
Des Moines Area Community College
Similar Profiles
Misty TrogdonMisty Trogdon
Operations Manager at Westside Appliance RepairOperations Manager at Westside Appliance Repair
Tigran KryvytskyiTigran Kryvytskyi
Appliance Technician Assistent at Appliance Repair Services Sure FixAppliance Technician Assistent at Appliance Repair Services Sure Fix
JOSELITO RUPERTOJOSELITO RUPERTO
Appliance Repair Technician/Customer Service Manager at Jem Appliance Service And RepairAppliance Repair Technician/Customer Service Manager at Jem Appliance Service And Repair
Kwasie Opoku-BrenyahKwasie Opoku-Brenyah
Area Manger at Amazon RoboticsArea Manger at Amazon Robotics
Tanner JeffriesTanner Jeffries
Human Resources Coordinator at Rasmussen GroupHuman Resources Coordinator at Rasmussen Group