Candi Halcomb-Diaz
DeLand
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
24
24
years of professional experience
Work History
Vice President, Custody Client Operations
BNY
02.2006 - Current
- Oversee day-to-day custody operations including trade settlements, corporate actions, income processing, cash reconciliation, and complex client escalations, ensuring adherence to service level agreements.
- Lead client onboarding and account maintenance across global markets, ensuring proper documentation, operational setup, and compliance with tax and regulatory requirements.
- Act as senior escalation point for custody client issues, conducting root cause analysis and implementing sustainable solutions to reduce exceptions and operational risk.
- Develop client service frameworks with measurable KPIs to monitor and improve service delivery.
- Partner with risk, compliance, product, and technology teams to improve automation, controls, and straight-through processing.
- Mentor and coach team members to enhance performance, accountability, and operational excellence.
Project Coordinator/Personal Assistant
Anne Rue Interiors
01.2005 - 01.2006
- Managed accounts payable and receivable, ordered materials, scheduled appointments, and coordinated logistics.
Administrative Assistant
Universal Centre
01.2002 - 01.2005
- Managed retail inventory, balanced daily revenue/expenses, scheduled appointments, and organized staff schedules.
Education
Bachelor of Science - Business Administration
University of Central Florida
01.2004
Associate of Science - Business Administration
Daytona State College
01.2002
Skills
- Operational risk management
- Client relationship management
- Process improvement
- Regulatory compliance
- Global custody operations
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Client relationship building
Timeline
Vice President, Custody Client Operations
BNY
02.2006 - Current
Project Coordinator/Personal Assistant
Anne Rue Interiors
01.2005 - 01.2006
Administrative Assistant
Universal Centre
01.2002 - 01.2005
Associate of Science - Business Administration
Daytona State College
Bachelor of Science - Business Administration
University of Central Florida
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