Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candi Harper

Lawrenceville,GA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Panduit. Proven ability to enhance guest experiences through effective communication and upselling techniques, consistently exceeding sales targets. Adept at maintaining cleanliness standards and fostering team collaboration in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Assembly Line Worker

Panduit
08.2014 - 09.2017
  • Provided exceptional customer service by attentively taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Learned and adhered to health and safety regulations, ensuring a safe dining environment for guests.
  • Adapted to changing priorities in fast-paced environments while maintaining service quality.
  • Supported team members during peak hours by efficiently managing multiple tables and requests.
  • Gained knowledge of menu items to effectively recommend selections based on guest preferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Participated in training sessions to improve skills in service techniques and guest interaction strategies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assisted in food preparation and ingredient organization for efficient kitchen workflow.
  • Supported chefs by measuring and mixing ingredients according to recipes.
  • Followed safety and sanitation procedures to maintain a clean working environment.
  • Learned to operate kitchen equipment, including ovens, grills, and mixers.
  • Collaborated with team members to ensure timely meal service delivery.
  • Adapted quickly to changing priorities during peak service times.

Server/cook

Waffle House
02.2023 - Current
  • Provided exceptional customer service by attentively taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Learned and adhered to health and safety regulations, ensuring a safe dining environment for guests.
  • Adapted to changing priorities in fast-paced environments while maintaining service quality.
  • Supported team members during peak hours by efficiently managing multiple tables and requests.
  • Gained knowledge of menu items to effectively recommend selections based on guest preferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Participated in training sessions to improve skills in service techniques and guest interaction strategies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assisted in food preparation and ingredient organization for efficient kitchen workflow.
  • Supported chefs by measuring and mixing ingredients according to recipes.
  • Followed safety and sanitation procedures to maintain a clean working environment.
  • Learned to operate kitchen equipment, including ovens, grills, and mixers.
  • Collaborated with team members to ensure timely meal service delivery.
  • Adapted quickly to changing priorities during peak service times.

Caregiver

Pacfic Health
01.2020 - 02.2023
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Monitored client health and well-being, reporting changes to healthcare professionals promptly.
  • Developed and implemented personalized care plans in collaboration with family members and medical teams.
  • Provided companionship and emotional support, fostering positive relationships with clients.
  • Ensured compliance with safety protocols and hygiene standards in all caregiving tasks.
  • Managed medication schedules for clients, ensuring timely administration and accurate record-keeping.
  • Assisted with mobility needs, using specialized equipment to enhance client comfort and safety.
  • Documented daily activities and observations in care logs, maintaining clear communication with team members.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Production Handler

Panduit
05.2018 - 04.2020
  • Operated production machinery efficiently to meet daily output targets.
  • Assisted in packaging and labeling finished products for distribution.
  • Maintained clean and organized work area to ensure safety compliance.
  • Collaborated with team members to streamline workflow processes.
  • Conducted quality checks on products to maintain high standards.
  • Adapted quickly to changes in production schedules and priorities.
  • Supported inventory management by tracking supplies and materials used.
  • Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Kept accurate records of completed orders per shift while also tracking any discrepancies or concerns that arose during production.
  • Implemented preventative maintenance measures for machinery, extending equipment lifespan and reducing repair costs.
  • Collaborated with team members to troubleshoot equipment issues, reducing downtime and maintaining productivity levels.
  • Participated in cross-training initiatives to expand skillset and enhance overall team performance, increasing adaptability within the workplace.
  • Supported fellow team members during peak hours or when additional help was needed to maintain steady workflow.
  • Demonstrated strong problem-solving skills during unexpected challenges or equipment malfunctions, minimizing lost time due to unforeseen issues.
  • Provided feedback on production processes for continuous improvement initiatives, leading to increased overall efficiency.
  • Managed workload effectively under high-pressure situations and tight deadlines while maintaining high-quality output.
  • Reduced material waste by monitoring inventory levels and adjusting order quantities accordingly.
  • Utilized Lean Manufacturing principles in daily tasks for streamlined operations and reduced waste throughout the facility.
  • Coordinated with other departments to ensure timely delivery of materials, preventing delays in the production schedule.
  • Maintained a high level of professionalism and effective communication with colleagues, facilitating seamless collaboration and information sharing.
  • Improved product quality with rigorous inspection procedures, identifying and addressing defects promptly.
  • Assisted in training new hires on company policies, equipment operation, and safety standards for a seamless onboarding process.
  • Maintained a safe working environment by consistently adhering to safety protocols and conducting regular hazard assessments.
  • Exceeded production targets through diligent work ethic, attention to detail, and efficient task completion.
  • Operated various types of machinery proficiently, enabling versatility within the production team and reduced dependency on specific personnel.
  • Optimized workflow by organizing workspace layout, ensuring smooth transitions between tasks and minimizing disruptions.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Collaborated with other departments to optimize production workflows.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.

Education

Bunkie High
Bunkie, LA
05.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Guest relations management
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Task prioritization
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Item promotion
  • Ordering procedures
  • Food station setup
  • Daily specials memorization
  • Menu presentation
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Bill computation
  • Order delivery practices
  • Food inspection
  • Front-of-house display creation
  • Banquet coordination
  • Food spoilage prevention
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Team member support
  • Positive and professional
  • Point of sale (POS) system operations
  • Hostess support
  • Menu design
  • Dining crew workflow optimization
  • Take-out service
  • Menu item recommendation
  • Special dietary requirements
  • Point-of-sale system
  • Dietary restrictions knowledge
  • Check payment processing
  • Dining customer service
  • Price memorization
  • Server training
  • Table resetting
  • Specials promotion
  • Positive guest interactions
  • Calm demeanor
  • Effective customer upselling
  • Responsible beverage service
  • Dish preparation
  • Customer feedback management
  • Buffet setup and takedown
  • Table setting arrangements
  • POS operation
  • Food safety oversight
  • Reliable and responsible
  • Team player
  • Warm and friendly
  • Reliability
  • Adaptable and flexible
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Cool under pressure
  • Problem-solving
  • Team leadership
  • Excellent communication

Timeline

Server/cook

Waffle House
02.2023 - Current

Caregiver

Pacfic Health
01.2020 - 02.2023

Production Handler

Panduit
05.2018 - 04.2020

Assembly Line Worker

Panduit
08.2014 - 09.2017

Bunkie High

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