
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Process quotes, binders,endorsements, audits and cancellations, premium finance notices and reinstatements in AIM. Provide the Compliance department w/Surplus Lines requirements. Policy issuance. Liaison between retailer & carrier on service issues. Add documentation in AIM & Image Right. Follow up for account subjectivities. Premium Finance Letters and invoicing. Process endorsements, audits, cancellations, set billing up & send to agency. Send Conditional Renewal letters/Non-renewal notices to agency. Notify Agency of Notice of Cancellations/Reinstatement.
Prepared monthly claim summaries from the carriers to the team. Coordinated documentation requested between the Attorneys and the Asset Managers for Notice of Legal Process Suits. Maintained property schedule for all active and sold properties. Reported all GL and WC claims via the hotline and recored the claim in SharePoint. Designated point of contact sitting in the clients office for the Attorneys, Adjusters, Broker, Property Manager and Asset Managers.
Placed employees out and return them back on leave of absence in the Kronos system for all of Children's Health, including both occupational and non-occupational disability events. Selected Contributions: Tracks and responds toleave inquiries from different sources, including employee, employee manager/supervisor, occupational health, human resource, among others. Provide exceptional customer services while ensuring compliance with established procedures. Liaises with employee supervisor/managerto ensuredataaccuracy andresolves any issues that arise.
Assisted with the Center's insurance program which included lines-of-coverage involving aviation, automobile, machinery, crime, employment, hospital professional liability, pollution, property, workers compensation, among others. Selected Contributions: Participated in insurance reviews and provided input on levels and scope of coverage. carrier carriers. Employed professional/technical experience, judgment, and precedents in analyzing possible solutions to resolve problems. Provided insurance information to outside agencies and assisted in compliance with insurance reporting requirements. Reviewed and negotiated contractual language of organizational obligations related to insurance. Analyzed and reconciled statistical data to support the continuation or reduction of premiums paid or reserves when it came to financing the facility's insurance programs. Identified and documented liability claims and reported to insurance carriers and others as required. Coordinated expenses with financial services from the Children's Self-Insurance Trust in payment of claims and settlements. Practiced proper safety techniques as per hospital and departmental policies and procedures.
Acted as a Facilitator between Insurance carrier, general agents, retail agents and the insured for all new business. Submitted the renewal option to the underwriters for review and processing. Oversaw the issuance of ERISA documents and monitored acceptance of Arbitration agreements. Generated the certificates of insurance.
Obtained P&C General Lines License in 2012
Assertive, customer-centric professional with solid transferable skills and experience in the Insurance and Human Resources Leave Benefits sector