Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Candi Juarez

Phoenix,AZ

Summary

Customer service focused individual specializing in training and administrative management. Adept at documentation, reporting and regulatory compliance.

Overview

13
13
years of professional experience

Work History

Pick Dept Lead

Amazon
07.2015 - 12.2020
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Managed team schedules, department projects and quality assurance.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Program Services Evaluator III/Hearing Coordinator

Arizona Health Care Cost Containment System, AHCCCS
05.2012 - 05.2014
  • Understand and follow program rules, policies, and procedures to make initial and or continuing determinations of eligibility-all knowledge of previous PSE job duties included in this position
  • Researching cases for pending hearing, conducting pre-hearing discussions with complainants and representing AHCCCS as the respondent for the scheduled hearing before an administrative law judge
  • Timely and efficiently complete and distribute hearing packets and related documents for hearing and ensuring all correspondence and evidence are provided to necessary staff , agencies, and customers.
  • Thoroughly understand and explain hearing rights to client and determine if a hearing is still necessary.
  • Take action on case based on Director's decision and document on hearing calendar as well as ACE/HEA plus systems.
  • Writing scripts, processing mail, and sending voluntary withdrawals to OAH

Program Services Evaluator I-III

Arizona Health Care Cost Containment System, AHCCCS
05.2012 - 06.2013
  • Understand and follow program rules, policies and procedures to make initial and/or continuing determinations of eligibility
  • Ability to develop and maintain strong communication when providing clients with accurate and current program information and policies regarding their case and the SSI-MAO division of AHCCCS
  • Maintain constant and open communication with staff, supervisors, and management regarding case load and case status
  • Part of the testing team for the Health-E-Arizona Plus development for Arizona and nationwide programs to be used for AHCCCS, DES and other Assistance programs

Assistant Deli Manager/ Back-Up Cashier

Fry’s Food and Drug Stores
08.2007 - 08.2012
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Responsible for scheduling and training new hires
  • Kept department in compliance with health department rules and regulations

Education

High School Diploma -

Trevor G. Browne High School
Phoenix, AZ
2009

Skills

  • Proficient in Microsoft Office Programs including Word, Excel, PowerPoint and Outlook
  • Knowledgeable in Windows and Mac operating systems
  • Proficient in multiple client/provider based systems including advanced Health-e-Arizona, ACE (AHCCCS based system), and several online verification programs: AHCCCS, SAVE, The Work Number
  • Experienced in Secretarial duties
  • Preparation, sending, and receiving of mail
  • Receive/make phone calls and taking messages
  • Data Entry, Report Processing
  • E-mail correspondence
  • Other various clerical skills (scanning, filing, photocopying, faxing, deliveries, etc)
  • Maintain confidentiality among employers as well as clients/customers; HIPAA knowledgeable
  • Strong attention to detail and multi-tasking; can work with minimal supervision
  • Product and Service Sales
  • Strategic Planning
  • Scheduling
  • POS Inventory System Operation
  • Able to maintain professional demeanor in difficult situations
  • Maintain clean office and work area
  • 45 WPM typed

Languages

Spanish
Professional Working

Timeline

Pick Dept Lead

Amazon
07.2015 - 12.2020

Program Services Evaluator III/Hearing Coordinator

Arizona Health Care Cost Containment System, AHCCCS
05.2012 - 05.2014

Program Services Evaluator I-III

Arizona Health Care Cost Containment System, AHCCCS
05.2012 - 06.2013

Assistant Deli Manager/ Back-Up Cashier

Fry’s Food and Drug Stores
08.2007 - 08.2012

High School Diploma -

Trevor G. Browne High School

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