Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Candi Kraus

Saint Clair,MI

Summary

Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets, and payroll. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance. Hardworking administrative professional proficient in data gathering, customer service and records management. Knowledgeable about best practices in accounts receivable and collections activities. Good multitasker and problem-solver. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Accounts Payable/Accounts Receivable

Rockford Carving, LLC
Marine City, MI
01.2022 - 02.2024
  • Maintained accurate records of all sales activities using CRM software systems.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Processed high volume of vendor invoices and payments in a timely manner..
  • Developed and maintained relationships with vendors by providing prompt resolution of invoice issues.
  • Reconciled accounts payable ledgers against general ledger accounts on a monthly basis.
  • Managed the entire cycle of Accounts Payable process from invoice entry through payment posting.
  • Participated in special projects as assigned by supervisor or manager.
  • Negotiated terms with vendors when necessary to obtain discounts or early payment incentives.
  • Generated reports on outstanding payables, aging analysis, cash flow projections.
  • Ensured compliance with applicable laws and regulations related to accounts payable processes.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Conducted quality assurance inspections upon receipt of goods from vendors.
  • Monitored stock levels to ensure sufficient supplies were available at all times..
  • Developed strategies for streamlining purchasing processes and improving efficiency.
  • Entered new purchases into Sage 50 to keep records updated.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories..
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Operated computers to access information related to shipping activities..
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Performed regular cycle counts to maintain accurate inventory records..
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Processed returns efficiently according to company policies and procedures.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Computed shipping, storage or demurrage charges using computer or price list.

Customer Service Rep.

Tremble Insurance Agency
Port Huron, MI
11.2022 - 01.2023
  • Assisted with customers, answering phones, new client intake, processing payments and posting in insurance portals for Progressive, National General, Fremont, Foremost and Safeco
  • Quoting auto insurance for customers new and current
  • Called customers with payment reminders, past due reminders and renewal updates
  • Update Partners with current information on our customers
  • Create COI for businesses, Auto ID Cards
  • Update insurance portals with customers vehicle changes.

Remote Customer Service – Unemployment Examiner

SOM project – Unemployment Examiner
Troy, MI
06.2020 - 12.2021
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications. Provided assistance with unemployment inquiries, billing questions, and other customer service related issues via Soft Phone System, Email and Chat
  • Updated customer accounts, addresses and contact information within call management databases. Maintained records of customer interactions, transactions, comments, and complaints.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger while consistently offer quality service and meet performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Developed effective working relationships with team members across multiple departments.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.

Virtual Customer Service

Arise Platform
Algonac, MI
12.2019 - 03.2020
  • Working from home I am servicing client for cruise line booking cruises, adding beverage packages and dining packages, adding excursions, taking payment, making transfer arrangements
  • Also working with travel agents to help book for cruises.

Accounts Payable Clerk

Accountemps - Macomb County
MI
12.2019 - 01.2020
  • I was responsible for entering invoices and creating checks for payment, update general ledger, run reports, journal entry, bank reconciliation all using MAS90/Sage 100
  • Categorizing credit card charges and reconciliation of credit card account
  • Maintained accounts payable files and records in an organized manner.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.

Inventory / Production Control

Hanover Foods
Clayton, DE
02.2019 - 11.2019
  • Analyzed data related to customer orders and determined optimal inventory levels needed to meet demand.
  • Investigated problems regarding lost or damaged items during shipment or storage process.
  • Worked closely with quality assurance team to ensure that all products met standards before being shipped out.
  • Coordinated physical inventories with external vendors.
  • Collaborated with purchasing department to ensure timely delivery of necessary items.
  • Analyzed current inventory levels and forecasted future needs.
  • Assisted in creating a computerized system to track inventory.

Bartender/Server

Toms BullPen
Dover, DE
06.2017 - 10.2019
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Office Manager

Larimore Construction, Inc
Smyrna, DE
09.2016 - 02.2019
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Organized company events including holiday parties, team building activities .

Education

Certified Electronic Health Records -

Del-Tech College
01.2011

Business -

Delcastle Vo-Tech High School

Skills

  • Microsoft Word
  • Excel
  • QuickBooks
  • MS Teams
  • Outlook
  • To obtain a position within an organization where I can utilize my customer service, accounting and/or management experience
  • Expense Reporting
  • General Ledger Maintenance
  • Payment Processing
  • Audit Support
  • Invoice Processing
  • Inventory Management
  • Accounts Payable
  • Sage 50
  • Customer Relations
  • Accounts Receivable
  • Purchase Orders
  • Account Reconciliation
  • Quickbooks
  • Data Entry
  • Team Building
  • SAP
  • Cash Management
  • Vendor Record Management
  • Bill Payment and Recordkeeping
  • Word Processing
  • Document Coding and Classification
  • Generally Accepted Accounting Principles
  • Expense Reports
  • Microsoft Office
  • Bookkeeping Support
  • ERP Software
  • CRM Tracking
  • Payment Calculation

Certification

Licensed Insurance Agent, MI Resident Producer NPN: 20518036, 2022-2025

References

References available upon request.

Timeline

Customer Service Rep.

Tremble Insurance Agency
11.2022 - 01.2023

Accounts Payable/Accounts Receivable

Rockford Carving, LLC
01.2022 - 02.2024

Remote Customer Service – Unemployment Examiner

SOM project – Unemployment Examiner
06.2020 - 12.2021

Virtual Customer Service

Arise Platform
12.2019 - 03.2020

Accounts Payable Clerk

Accountemps - Macomb County
12.2019 - 01.2020

Inventory / Production Control

Hanover Foods
02.2019 - 11.2019

Bartender/Server

Toms BullPen
06.2017 - 10.2019

Office Manager

Larimore Construction, Inc
09.2016 - 02.2019

Certified Electronic Health Records -

Del-Tech College

Business -

Delcastle Vo-Tech High School

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Candi Kraus