Candi Metzgar
Long Beach,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
03.2019 - Current
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
Health Advocate
Health Care Partners LA, TSU
01.2019 - 03.2019
- Developed targeted wellness programs addressing specific health concerns, resulting in improved client outcomes and overall quality of life.
- Reduced hospital readmission rates for clients by providing thorough follow-up care and connecting them with necessary outpatient services.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Facilitated and advocated for client access to services for education, housing, health care, legal and counseling assistance.
- Enhanced patient care quality by providing educational resources on disease prevention, treatment options, and wellness strategies.
Human Resources Specialist
Target
05.2018 - 03.2019
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
Front End Supervisor
Sprouts
03.2015 - 12.2015
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
Certified Medical Assistant & Scheduler
Lakeside Medical Group
03.2015 - 12.2015
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Certified Medical Assistant
JWCH Institute
09.2014 - 03.2015
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Rentals Manager
BMW of Monrovia
09.2012 - 09.2014
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for success.
- Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
- Conducted regular inspections of both interior and exterior of Vehicles for damage.
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05-2023
Skills
- Case management
- Documentation
- Organizational skills
- Healthcare operation
- Medical terminology
- Health information systems
Timeline
Associate Patient Care Coordinator
Optum
03.2019 - Current
Health Advocate
Health Care Partners LA, TSU
01.2019 - 03.2019
Human Resources Specialist
Target
05.2018 - 03.2019
Front End Supervisor
Sprouts
03.2015 - 12.2015
Certified Medical Assistant & Scheduler
Lakeside Medical Group
03.2015 - 12.2015
Certified Medical Assistant
JWCH Institute
09.2014 - 03.2015
Rentals Manager
BMW of Monrovia
09.2012 - 09.2014
Bachelor of Arts - Sociology
California State University, Fullerton
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