Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Candi Musgrove

Arkansas City,KS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Order Management SupervisorCustomer Service ManagerCustomer Service RepresentativeManager

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Arkansas City, KS, USArkansas City, KS
Open to relocation: No

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementPersonal development programsWork-life balance

Summary

Results-oriented professional with expertise in order processing and team development. Known for strong problem-solving capabilities and financial acumen, ready to contribute to improved service delivery and operational success.

Overview

15
15
years of professional experience

Work History

Order Management Supervisor

Real Truck
Ann Arbor, MI
04.2024 - 01.2026
  • Oversaw order processing, ensuring timely and accurate fulfillment of customer requests.
  • Coordinated with shipping and logistics teams to optimize delivery schedules.
  • Managed inventory levels, conducting regular audits to maintain accuracy in stock records.
  • Trained new staff on order management systems and operational procedures.

Customer Service Manager

Truck Hero
Ann Arbor, MI
04.2019 - 04.2023
  • Led team of customer service representatives to enhance service quality and resolve complex customer inquiries.
  • Developed and implemented training programs to improve staff performance and product knowledge.
  • Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
  • Streamlined communication processes between departments, ensuring timely resolution of customer issues.

Customer Service Representative

Husky Liners
Winfield, KS
04.2011 - 04.2019
  • Assisted customers with product inquiries and troubleshooting via phone and email.
  • Processed orders, returns, and exchanges efficiently within company systems.
  • Maintained accurate customer records in CRM software for service tracking.
  • Collaborated with team members to resolve complex customer issues promptly.

Education

General Studies

Cowley Community College
Arkansas City, KS

Skills

  • Order processing expertise
  • Staff training and development
  • ERP systems proficiency
  • Financial acumen
  • Strong leadership
  • Problem-solving
  • MS Excel
  • International shipping
  • Continuous improvement

Timeline

Order Management Supervisor

Real Truck
04.2024 - 01.2026

Customer Service Manager

Truck Hero
04.2019 - 04.2023

Customer Service Representative

Husky Liners
04.2011 - 04.2019

General Studies

Cowley Community College

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Candi Musgrove