Candace Nootbaar
Paden
Summary
Dynamic customer service professional with extensive experience at Dollar General Store, excelling in cash management and customer satisfaction. Proven ability to enhance customer loyalty through effective communication and active listening. Recognized for maintaining high accuracy in cash handling while fostering a positive shopping environment. Adaptable team player committed to delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Sheffield Prague Pharmacy
11.2019 - 06.2025
- Process customer transactions efficiently using point-of-sale systems.
- Assist customers with inquiries, providing knowledgeable and courteous service.
- Maintain accurate cash register operations and balance till at shifts end.
- Handle product returns and exchanges in accordance with pharmacy policies.
- Collaborate with team members to ensure smooth daily operations.
- Monitor inventory levels, restocking shelves as necessary for optimal presentation.
- Implement best practices for customer satisfaction and service quality improvements.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced store security by identifying and reporting suspicious activities.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Bank deposits
Dollar General Store
05.2016 - 10.2017
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Managed cash registers accurately, reconciling daily receipts and preparing bank deposits as needed.
- Achieved high levels of data accuracy during payment batching, ensuring smooth bank deposits and financial reporting processes.
- Posted customer payments by recording bank deposits and credit card transactions.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Prepared bank deposits efficiently, ensuring accurate accounting of daily revenue and maintaining a solid relationship with banking institutions.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted timely bank deposits, improving cash availability for company operations.
- Managed cash registers accurately, reconciling daily transactions and preparing bank deposits as needed.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Prepared cash drawers, counted totals and prepared bank deposits.
- Managed financial transactions accurately, including daily cash reconciliations and bank deposits, ensuring proper accounting practices were adhered to at all times.
- Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Counted cash drawers and made bank deposits.
- Prepared daily bank deposits and cash and coin orders.
- Oversaw cash handling procedures at the end of each shift, accurately balancing registers and preparing bank deposits as needed.
- Prepared bank deposits and managed petty cash fund, maintaining accurate records of all transactions.
Assistant Manager of Customer Service
Dollar General Store
05.2016 - 10.2017
- Assisted in training new customer service associates on policies and procedures.
- Managed customer inquiries, ensuring prompt resolution and satisfaction.
- Supported inventory management by conducting stock audits and maintaining product displays.
- Implemented effective communication strategies to enhance team collaboration and performance.
- Monitored daily operations, identifying areas for process improvement and efficiency gains.
- Coordinated scheduling to optimize staff coverage during peak hours and events.
- Led initiatives to improve customer feedback mechanisms, enhancing service quality and responsiveness.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Collaborated with management to develop strategies for enhancing the overall customer experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed strong relationships with customers, providing personalized assistance and support.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Balancing large sums of money
Seminole Nation Casino
04.2010 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
GED -
Putnam City West High School
Bethany, OKSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- POS system operation
- Refund handling
- Retail merchandising
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Basic math
- Stress management
- Positive and professional
- Customer assistance
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
- Team collaboration
- Cleaning and sanitizing
- Active listening
- Creative thinking
- Cash register systems
- Basic mathematics
- Refunds and exchanges
- Microsoft office
- POS systems
- Till counting
- Retail operations
- Drawer balancing
- Currency counting
Timeline
Customer Service Cashier
Sheffield Prague Pharmacy
11.2019 - 06.2025
Bank deposits
Dollar General Store
05.2016 - 10.2017
Assistant Manager of Customer Service
Dollar General Store
05.2016 - 10.2017
Balancing large sums of money
Seminole Nation Casino
04.2010 - 05.2013
GED -
Putnam City West High School