Candi Oates
Livingston
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
15
15
years of professional experience
Work History
Engagement Specialist
DaVita Integrated Kidney Care
07.2023 - 10.2024
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Scheduled appointments with Nurse Practioners.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
02.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Inbound/Outbound calls (blended) Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Clerk
Texas Department Of Criminal Justice
07.2019 - 01.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers by phone, email or in-person to provide information.
Home Provider
AccentCare
03.2015 - 05.2015
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Handled incoming information requests for several busy executives.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Provided compassionate and patient-focused care to cultivate well-being.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Key Holder
Sears Hardware
08.2012 - 12.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Created financial reports and documentation for review by store management staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Streamlined opening and closing procedures as integral member of store staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Outbound Call Center Agent
Houston Call Center
01.2010 - 06.2011
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
Education
High School Diploma -
Livingston High School
Livingston, Tx05.1991
Skills
- Creative Thinking
- Service-Oriented
- Multitasking and Prioritization
- Microsoft Office
- Reliable and Punctual
- Attention to Detail
- Data Gathering
- Problem Solving
- Basic Bookkeeping
- Office Machine Operation
- Customer Relations
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Appointment Scheduling
- Account updating
- Research
- Spreadsheets
Timeline
Engagement Specialist
DaVita Integrated Kidney Care
07.2023 - 10.2024
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
02.2022 - 07.2023
Clerk
Texas Department Of Criminal Justice
07.2019 - 01.2022
Home Provider
AccentCare
03.2015 - 05.2015
Key Holder
Sears Hardware
08.2012 - 12.2014
Outbound Call Center Agent
Houston Call Center
01.2010 - 06.2011
High School Diploma -
Livingston High School
Similar Profiles
BEVERLY A. FERAGOTTIBEVERLY A. FERAGOTTI
Market Director, Government Programs at DaVita Integrated Kidney CareMarket Director, Government Programs at DaVita Integrated Kidney Care
Paige BoyerPaige Boyer
RN Case Manager at DaVita Integrated Kidney CareRN Case Manager at DaVita Integrated Kidney Care
Xavier TorresXavier Torres
Sr. Administrative Assistant at DaVita Integrated Kidney CareSr. Administrative Assistant at DaVita Integrated Kidney Care