Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Candi Small

Argos,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Assistant, Advancement, Retail

Culver Academies
06.2016 - 06.2023
  • Wealth Analysis
  • Reports from database
  • Maintain Advancement Webhelp Systems
  • Research Constituents as Requested
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry. (Blackbaud Raiser’s Edge, Research Point, Veracross)
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Increased customer service success rated by quickly resolving issues.
  • Maintained and prioritized to-do-list and followed up to complete tasks on time.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Personal Assistant

Saratoga Potato Chips
09.2011 - 06.2016
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks for over 300 active employees.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Attended meetings, took notes and tracked action items.
  • Participated in team meetings and staff training sessions.
  • Performed root cause analysis to identify and resolve quality issues and defects for 7 private label brands.
  • Created and maintained quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

Studio Manager/Crew Trainer

JC Penny Portraits
03.2003 - 09.2011
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Organized and maintained client databases for accurate communication information.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Developed and implemented strategies to increase studio visibility and reach more clients.
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Maintained studio equipment, including cameras and computers, to limit schedule disruptions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Took photos from different angles and perspectives to capture perfect images.
  • Two time Photographer of the year recipient.
  • Consistently in top tier of sales in company and 1st digital training studios company wide.

Education

Bachelor of Arts - Criminal Justice

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN
2001

A.S - Paralegal Studies/Business Management

International Business College - Fort Wayne
Fort Wayne, IN
2000

Skills

  • Event planner
  • Project management
  • Customer service
  • Contract negotiations
  • General Administrative
  • Managed employees
  • Photography
  • Sales
  • Marketing event design
  • Highly organized
  • Multitasking extraordinaire
  • Proficient in most operating systems
  • Great communication skills

Certification

Research Point Fundamental Certification Raiser’s Edge 2020 Fundamentals Certification Basic’s of Research Point Certification Raiser’s Edge Basics of Mail Certification Raiser’s Edge Online Express Certification

Timeline

Operations Assistant, Advancement, Retail

Culver Academies
06.2016 - 06.2023

Personal Assistant

Saratoga Potato Chips
09.2011 - 06.2016

Studio Manager/Crew Trainer

JC Penny Portraits
03.2003 - 09.2011

Bachelor of Arts - Criminal Justice

Indiana University - Purdue University Fort Wayne

A.S - Paralegal Studies/Business Management

International Business College - Fort Wayne

Similar Profiles

CREATE PROFILE
Candi Small