Candi Ward
Little Rock,AR
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
13
13
years of professional experience
Work History
Revenue Integrity Analyst
Carti Cancer Center
Little Rock , Arkansas
11.2020 - Current
- Reconciled past due accounts achieving 75% reduction in outstanding invoices.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections.
- Cross-trained management & other staff members on financial processes.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Monitored and guided revenue cycle operations.
- Developed workforce plans for specific skill sets.
Analytics Coordinator
UAMS
Little Rock , Arkansas
07.2019 - 11.2020
- Developed revisions for 4 systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered data, generated reports and produced tracking documents.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Interpreted management directives to define and document administrative staff processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Mailroom Associate II
FIS Global
Little Rock , Arkansas
08.2018 - 07.2019
- Demonstrated great customer service by answering employee questions regarding mailings and rates to 1300 employees.
- Maintained inventory of supplies to avoid shortages.
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Operated postage meters, mail sealers and labeling machines.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Administrative Assistant
Department Of Human Services
El Dorado, Arkansas
07.2017 - 08.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed Access databases converting complex data into easy-to-interpret data.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors to over 200 clients daily.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Handled client correspondence and tracked records to foster office efficiency.
Intern
Georgia Pacific
Crossett, Arkansas
01.2017 - 07.2017
- Shadowed operators in field, support operations and learn work process throughout all 10 departments.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
HR Assistant
Superior Senior Care
El Dorado , Arkansas
06.2015 - 01.2017
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Maximized team knowledge and productivity by training, monitoring and directing 25 employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Developed revisions for 8 systems and procedures by evaluating operational practices and identifying improvement opportunities.
Senior HR Coordinator
Elder House Adult Day Care
El Dorado, Arkansas
08.2014 - 12.2016
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Collaborated with curriculum coordinator on annual updates of staff handbook.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
Financial Counselor/Medicare Billing Specialist
Medical Center Of South Arkansas
El Dorado, Arkansas
08.2011 - 08.2014
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts for 166 bed facility.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Stayed up-to-date on financial products and consumer rights.
- Assessed client financial situation and explored background through one-on-one interview process.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Education
B.A. - Healthcare Management
American InterContinental University
Schaumburg, IL08.2021
A.A.S. - Process Technology
South Arkansas Community College
El Dorado, AR05.2017
Technical Certificate - Mechatronics
South Arkansas Community College
El Dorado, AR12.2016
A.A.S - Medical Office Administration
Virginia College
Birmingham, AL06.2011
Skills
- Program Modification
- Forecasting Employment Needs
- Accident Investigation
- Performance Management Systems
- Compensation and Benefits Administration
- Employee Development
- Relationship Building
- Conflict Resolution
- Drafting and Administering Contracts
- Program Analysis
- Exit Interviews and Processes
- Hiring and Firing
Timeline
Revenue Integrity Analyst
Carti Cancer Center
11.2020 - Current
Analytics Coordinator
UAMS
07.2019 - 11.2020
Mailroom Associate II
FIS Global
08.2018 - 07.2019
Administrative Assistant
Department Of Human Services
07.2017 - 08.2018
Intern
Georgia Pacific
01.2017 - 07.2017
HR Assistant
Superior Senior Care
06.2015 - 01.2017
Senior HR Coordinator
Elder House Adult Day Care
08.2014 - 12.2016
Financial Counselor/Medicare Billing Specialist
Medical Center Of South Arkansas
08.2011 - 08.2014
B.A. - Healthcare Management
American InterContinental University
A.A.S. - Process Technology
South Arkansas Community College
Technical Certificate - Mechatronics
South Arkansas Community College
A.A.S - Medical Office Administration
Virginia College
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