Candice Adzema
Kulpmont,PENNSYLVANIA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Nickelplate Bar And Grill Knoebels Three Ponds
08.2016 - Current
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager/Bar Manger
Nickelplate Bar And Grill Knoebels Three Ponds
10.2021 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Managed senior-level personnel working in marketing and sales capacities.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Landscaper
Landscape Services & Management
04.2016 - 09.2016
- Coordinated with other landscaping professionals to improve outdoor areas.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Researched and identified appropriate plants and materials for landscaping projects.
- Maintained gardening tools by replacing blades and fluids.
Laborer
Local Laborers Union 158
06.2013 - 01.2015
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Organized materials, tools, and equipment to supply team members.
- Contributed to environmental compliance efforts by properly disposing of waste materials according to regulations.
- Monitored production equipment and pipelines to identify and repair any issues or faults.
- Collaborated with team members to execute drilling operations according to project timelines and specifications.
- Cleared work sites of hazardous items.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Therapeutic Support Staff Member
New Story Behavioral Helath
04.2012 - 06.2013
- Educated clients and families on mental health issues to promote understanding and support.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Maintained client confidentiality to protect patient privacy.
- Utilized creative modalities like art, music, or play therapy when appropriate to engage clients in alternative forms of self-expression during sessions.
- Documented client progress, ensuring accurate records for treatment planning and regulatory compliance.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Established measurable objectives for each client''s treatment plan to track progress towards goals effectively.
- Provided crisis intervention services, stabilizing clients during acute episodes of distress.
- Utilized evidence-based techniques to deliver successful treatment.
Salesperson
Garvery's Floor Gallery
01.2011 - 05.2012
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed relationships with clients for increased loyalty and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Supported special promotions by creating attractive displays that showcased featured merchandise.
- Enhanced product presentation with creative merchandising techniques, resulting in increased foot traffic and sales conversions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server
Frosty Valley Country Club
02.2010 - 04.2011
- Replenished condiments and other supplies at tables and service bars.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adjusted service based on customer requests and kitchen readiness.
- Handled food and beverage orders for guests, delivering prompt and friendly service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants.
Banquet Server
Inidan Hills Country Club
03.2009 - 03.2010
- Adjusted service based on customer requests and kitchen readiness.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out professional service, retaining polite and friendly approach at all times.
Therapeutic Support Staff Member
Safety Net Counseling Services
03.2002 - 11.2008
- Educated clients and families on mental health issues to promote understanding and support.
- Documented client progress, ensuring accurate records for treatment planning and regulatory compliance.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated communication between clients and other service providers.
- Provided parents and guardians with written weekly progress reports for each child.
- Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.
- Assisted in conducting needs assessments to identify key areas of service needs.
Substitute Teacher
Mount Carmel Area School District
03.2006 - 10.2008
- Provided instruction for students in core subject areas.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Stood in for teacher for certain days, maintaining student progress and keeping up with lesson plans.
- Managed classroom behavior effectively, enforcing clear expectations and implementing consistent consequences for violations.
Education
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2003
High School Diploma -
Mount Carmel Area High School
Mount Carmel, PA06.1997
Skills
- Task Delegation
- Employee Coaching and Mentoring
- Sales Growth
- Revenue Forecasting
- Customer rapport
- Money Handling
- Teamwork and Collaboration
- Staff Development
Certification
Dale Carnegie Leadership and Sucess
Fast Track Sales
Ayurvedic
Angelic reiki
Usui Reiki
ServSafe
RAMP
Reiki Master
Reiki is a japanese non invasive technique uses to promote healing by releasing energy centers to enable a good flow of energy through the body. It is adminstered by laying hands on the energy centers (chakras) of the body. it benefits in relieving pain, stress, anxiety, and depression. It aids in relaxation and improves sleep.
Timeline
Assistant Manager/Bar Manger
Nickelplate Bar And Grill Knoebels Three Ponds
10.2021 - Current
Server
Nickelplate Bar And Grill Knoebels Three Ponds
08.2016 - Current
Landscaper
Landscape Services & Management
04.2016 - 09.2016
Laborer
Local Laborers Union 158
06.2013 - 01.2015
Therapeutic Support Staff Member
New Story Behavioral Helath
04.2012 - 06.2013
Salesperson
Garvery's Floor Gallery
01.2011 - 05.2012
Server
Frosty Valley Country Club
02.2010 - 04.2011
Banquet Server
Inidan Hills Country Club
03.2009 - 03.2010
Substitute Teacher
Mount Carmel Area School District
03.2006 - 10.2008
Therapeutic Support Staff Member
Safety Net Counseling Services
03.2002 - 11.2008
Bachelor of Arts - Psychology
Bloomsburg University of Pennsylvania
High School Diploma -
Mount Carmel Area High School
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