Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Aitken

Orem,UT

Summary

Skilled Psych Technician from Utah State Hospital, adept in therapeutic communication and behavioral management. Excelled in enhancing patient care through personalized treatment plans, achieving significant improvements in patient outcomes. Demonstrated exceptional ability in maintaining confidentiality and building rapport with diverse populations, contributing to a supportive and effective care environment.

Overview

2015
2015
years of professional experience

Work History

Psych Technician

Utah State Hospital
  • Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
  • Enhanced patient care by providing emotional support and implementing personalized treatment plans.
  • Monitored patients'' progress and adjusted treatment plans accordingly, ensuring effective interventions.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.
  • Established rapport with diverse populations, adapting communication styles based on individual needs effectively.

Cashier

Holiday Oil
04.2011 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

Teleperformance
01.1994 - 04.1997
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Granite High School
Salt Lake City, UT
06.1993

Skills

  • Case documentation
  • Professional boundaries
  • Self-awareness
  • Substance abuse awareness
  • Family support
  • Mental health support
  • Behavioral management
  • Suicide prevention
  • De-escalation techniques
  • Therapeutic communication
  • Vital signs documentation
  • Direct patient care
  • Incident reporting
  • Treatment management
  • Mobility assistance
  • Behavior monitoring
  • Patient assessment
  • Emergency response
  • Patient rapport
  • Recreational activity supervision
  • Regulatory compliance

Timeline

Cashier

Holiday Oil
04.2011 - 10.2014

Customer Service Representative

Teleperformance
01.1994 - 04.1997

Psych Technician

Utah State Hospital

High School Diploma -

Granite High School

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Candice Aitken