Candice Allen
Fort Worth
Summary
Dynamic and results-driven Medical Practice Manager with a proven track record of exceptional leadership in medical administration. Adept at spearheading office operations, cultivating high-performance teams, and ensuring unparalleled patient service. Proficient in medical terminology, patient records management and unwavering compliance. A visionary leader dedicated to optimizing efficiency and fostering a culture of professionalism.
Overview
12
12
years of professional experience
Work History
Lead Training Front Desk/Medical Assistant
Forest Lane Pediatrics
06.2017 - 10.2024
- Expertly managed busy front desk operations, demonstrating proficiency in intricate tasks such as insurance verification, patient payments, and appointment scheduling
- Implemented streamlined front desk procedures, reducing patient wait times and improving overall operational efficiency
- Orchestrated a patient-centric scheduling system, minimizing appointment conflicts and optimizing patient flow
- Collaborated closely with multiple doctors to ensure a seamless workflow and efficient patient coordination
- Facilitated regular communication channels between front desk staff and healthcare providers, enhancing coordination in patient care.
Practice Manager
Valora Medical
05.2023 - 08.2023
- Orchestrated a comprehensive overhaul of office functions, setting new benchmarks for efficiency, professionalism, and compliance
- Defined and instilled high-performance standards and policies, fostering a culture of clinical excellence
- Innovatively distributed workloads, architecting sophisticated systems, and provided transformative leadership to elevate the team's performance
- Directly supervised and optimized billing procedures, collections strategies, and inventory management
- Served as a dynamic HIPAA and compliance manager, promptly addressing, and reporting any violations
- Collaborated seamlessly with the CEO and esteemed physicians, providing invaluable contributions to diverse projects and strategic initiatives.
Office Manager/Lead Training Medical Assistant
VillageMd
11.2022 - 05.2023
- Championed comprehensive medical assistant responsibilities, including intricate procedures like Ear Lavage, Rooming Patients, Vaccinations, Spirometry, EKG, and more
- Managed daily operations, from scheduling and reports to overseeing a team of 10+ employees
- Proactively coordinated employee schedules, providing reports for effective management
- Demonstrated a commitment to continuous learning by attending conventions and setting up provider meet and greets
- Proactively assisted with community outreach and redirection based on constructive performance evaluations
- Conducted critical audits, completed orientation/safety/skills checklists for new hires, and contributed to staff development.
Lead Training Medical Assistant
CareNow
01.2021 - 02.2022
- Conducted intricate medical procedures, including ear lavage, rooming patients, administering vaccinations, and wound care
- Assisted in emergency medical situations, such as drug overdose stabilization and cardiopulmonary resuscitation
- Performed sophisticated medical tests and assisted with diagnostic procedures
- Collaborated with law enforcement in domestic abuse and child abuse cases
- Demonstrated advanced critical thinking skills and meticulous documentation
- Handled patient inquiries, managed complaints, and improved patient relations.
Lead Training Medical Receptionist II/Medical Assistant
Cook Children
10.2019 - 01.2021
- Led front desk operations with precision, overseeing intricate tasks such as insurance verification, patient payments, and appointment scheduling for multi-clinic practices
- Collaborated seamlessly with pediatricians, orthopedics, and urgent care providers, optimizing clinic efficiency and ensuring a seamless patient experience
- Mentored and coached new employees, fostering a supportive environment that resulted in a high level of organizational effectiveness
- Played a pivotal role in the comprehensive training of new team members, instilling a commitment to compliance with OSHA, BLS, and HIPAA standards
- Demonstrated exceptional organizational and multitasking skills in managing a complex scheduling system for multi-clinic practices, ensuring optimal patient flow and satisfaction
- Conducted detailed insurance verifications, guaranteeing accurate and up-to-date patient information for billing purposes
- Consistently maintained a commitment to excellence in patient service, contributing to the positive reputation and success of the clinic.
Home Health Provider
Prudential Home Health
12.2015 - 06.2017
- Provided comprehensive daily assistance to patients in their homes, showcasing advanced skills in personal care and household tasks
- Effectively communicated with healthcare professionals to address patients' needs
- Demonstrated leadership by promptly reporting instances of abuse or neglect, contributing to a safe and supportive environment
- Proactively made patients comfortable and supported, showcasing strong leadership in challenging situations.
Head Infant Teacher
Good Shepherd Christian Academy
12.2013 - 12.2015
Sales Representative
Allgoods
12.2013 - 12.2015
- Conducted impactful business-to-business sales calls, building lasting relationships, and providing products to schools
- Demonstrated strong leadership in resolving issues, including payment processing and custom ad adjustments
- Contributed to community building by fostering relationships between schools and businesses.
Training Medical Examiner
Hooper Holmes Portamedic
03.2013 - 12.2015
- Conducted various intricate medical examinations and tests for insurance purposes
- Assumed a leadership role in training new hires, providing valuable guidance and expertise
- Contributed to lab work processing and demonstrated strong leadership in biometric screening.
Education
Diploma - Medical Assistant
Everest College
Arlington, TX05.2009
Skills
- Strategic Medical Administration and Injections
- Expertise in Medical Terminology, Human Anatomy
- Proactive Patient Vitals, Care, and Emergency Management
- Advanced Venipuncture, First Aid/CPR, ICD-9, CPT Coding
- Diligent Office Safety Oversight, Microsoft Office Proficiency
- Adept in Medical Software: Athena, Medisoft Advance, Experity, ECW, and Epic
Leadershipandmemberships
- Member, Student Ambassadors and Mentor Program, Everest College
- Conducted, Huddle Meetings and Employee Training, VillageMd
- Volunteer, Community Outreach Programs
Timeline
Practice Manager
Valora Medical
05.2023 - 08.2023
Office Manager/Lead Training Medical Assistant
VillageMd
11.2022 - 05.2023
Lead Training Medical Assistant
CareNow
01.2021 - 02.2022
Lead Training Medical Receptionist II/Medical Assistant
Cook Children
10.2019 - 01.2021
Lead Training Front Desk/Medical Assistant
Forest Lane Pediatrics
06.2017 - 10.2024
Home Health Provider
Prudential Home Health
12.2015 - 06.2017
Head Infant Teacher
Good Shepherd Christian Academy
12.2013 - 12.2015
Sales Representative
Allgoods
12.2013 - 12.2015
Training Medical Examiner
Hooper Holmes Portamedic
03.2013 - 12.2015
Diploma - Medical Assistant
Everest College
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