Candice Anderson-Morse
Summary
Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Service Desk Coordinator
Paul Mitchell The School Of Dallas
09.2021 - 11.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving techniques. Used active listening and open-ended questioning to reach resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Greeted customers pleasantly and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Oversaw appointment scheduling and itinerary coordination for both clients and future professionals.
- High success rate rebooking clients,
- Led team in product sales.
- Monitored front areas so that questions could be promptly addressed.
Pet Sitter
01.2019 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Administered medications or wellness protocols including parasite preventive, vitamins and supplements, and treatments for acute conditions.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
License - Cosmetology
Paul Mitchell The School - Dallas
Dallas, TX08.2020
Certificate of Business Management - Business Management
North Central Texas College
Corinth, TX08.2024
High School Diploma -
John H. Guyer High School
Denton TX05.2019
Skills
- Customer Service
- Appointment Scheduling
- Sales and Marketing
- Effective Multitasking
- Client Rapport-Building
- Willingness to Learn
- Positive Attitude
- Technical Writing
Accomplishments
Active, and reliable member of Paul Mitchell The School Dallas', student council and their student fundraising activities.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Prioritized tasks to keep activities organized and running smoothly.
- Collaborated on multiple projects and events simultaneously.
- Promoted student club activities through social media postings, flyers, websites and word of mouth with other students.
- Provided Technical Writing Service for High School and College students including paper and report review.
Timeline
Service Desk Coordinator
Paul Mitchell The School Of Dallas
09.2021 - 11.2023
Pet Sitter
01.2019 - Current
License - Cosmetology
Paul Mitchell The School - Dallas
Certificate of Business Management - Business Management
North Central Texas College
High School Diploma -
John H. Guyer High School
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