Candice Armstrong
Greensboro
Summary
Professional personal care and medical office assistant with a strong track record in client care and youth development. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
MEDICAL OFFICE ASSISTANT - LAB
Davidson County Health Department
Lexington, NC
04.2025 - Current
- Assisted in scheduling patient appointments and managing front desk operations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Provided support during patient intake, ensuring all necessary information was collected.
- Collaborated with medical staff to streamline communication and improve workflow efficiency.
PCA
True Love Home Care
High Point, NC
12.2024 - 03.2026
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
YOUTH DEVELOPMENT LEADER
The Boys and Girls club of Greater High Point
High Point, NC
07.2024 - 07.2025
- Equipping and developing youth and teens in positive relationships with each other and society.
- Lead over second and third grade combined class.
- Assist students with computer programs arts and crafts.
5TH GRADE TEACHER'S ASSISTANT
The Point College Prep Leadership Academy
Jamestown, NC
08.2022 - 06.2024
- Assist with maintaining a productive peaceful and fun educational environment for our scholars.
- Assist with small groups and one on one lessons with scholars.
- Active Substitute when the lead teacher is absent.
- Provide excellent communication and listening skills to make sure my scholars are knowledgeable of the assignments at hand.
SUBSTITUTE TEACHER
Guilford County Schools
Greensboro, NC
08.2018 - 07.2022
- Maintained a professional and positive relationship with peers and students.
- Followed the guidelines provided by the lead teacher.
- Floated to K-12 classrooms for Guilford County Schools.
FOOD SERVICE ASSOCIATE
Guilford County Schools
Guilford County, NC
09.2016 - 07.2022
- Performed regular inspections of work areas and food deliveries.
- Served food in consistent and healthy portions.
- Operated the cash register for processing student payments.
- Answered staff and student inquiries promptly and courteously.
- Maintain the state regulations for food preparation and handling.
SALON OWNER/ STYLIST
North Carolina
11.2015 - 01.2022
- Founded and managed all features of business, including customer service, accounting, inventory management and marketing.
- Responsible for customer satisfaction, client retention and new client recruitment.
- Maintained a loyal customer base of over 50 guests.
- Maintaining salon to state board regulations.
RECEPTIONIST
Davidson County Community College
NC
06.2013 - 11.2015
- Greeted and welcomed campus guests.
- Performed administrative duties for campus staff.
- Answered and directed incoming calls for entire campus.
INTERNATIONAL CUSTOMER SERVICE AGENT
NCO Financial
Greensboro, NC
06.2008 - 05.2013
- Shipped and tracking packages for customers via UPS.
- Rerouted, scheduled pick-ups, and returns for packages.
- Made sure that all customers were familiar with UPS policies and procedures for packages.
CUSTOMER SERVICE RETENTION SPECIALIST
Sears Holdings
High Point, NC
03.2004 - 05.2008
- Collected debt from customers whose accounts are delinquent.
- Provided excellent customer service and information to customers.
- Attended team and call center meetings for updates and cross training.
Education
Diploma - Cosmetology
Davidson County Community College
Thomasville, NC01-2014
High School - undefined
High Point Central High School
01-2004
Skills
- Youth Empowerment
- Tutoring
- Computer skills
- Microsoft PowerPoint
- Office management
- Sales/Retention Specialist
- Management
- Customer relationship management
- Classroom management
- Organizational skills
- Microsoft Word
- Time management
- Satisfactory Communication
- Customer support
- Account management
- Front desk
Certification
CPR Certification
Timeline
MEDICAL OFFICE ASSISTANT - LAB
Davidson County Health Department
04.2025 - Current
PCA
True Love Home Care
12.2024 - 03.2026
YOUTH DEVELOPMENT LEADER
The Boys and Girls club of Greater High Point
07.2024 - 07.2025
5TH GRADE TEACHER'S ASSISTANT
The Point College Prep Leadership Academy
08.2022 - 06.2024
SUBSTITUTE TEACHER
Guilford County Schools
08.2018 - 07.2022
FOOD SERVICE ASSOCIATE
Guilford County Schools
09.2016 - 07.2022
SALON OWNER/ STYLIST
11.2015 - 01.2022
RECEPTIONIST
Davidson County Community College
06.2013 - 11.2015
INTERNATIONAL CUSTOMER SERVICE AGENT
NCO Financial
06.2008 - 05.2013
CUSTOMER SERVICE RETENTION SPECIALIST
Sears Holdings
03.2004 - 05.2008
High School - undefined
High Point Central High School
Diploma - Cosmetology
Davidson County Community College