Candice Arnau
Glen Lyon,PA
Summary
Adept at enhancing customer satisfaction and streamlining operations, we as a team leveraged problem-solving abilities and data entry skills at CSL Plasma to significantly boost productivity. The proactive approach and active listening facilitated a positive environment, achieving notable improvements in process efficiency and client relations. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Plasma Processing Technician
CSL Plasma
05.2024 - 07.2024
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
- Boosted productivity by streamlining workflows, managing inventory levels, and coordinating team efforts efficiently.
- Facilitated timely order fulfillment by closely monitoring production schedules and coordinating with cross-functional teams as needed.
- Participated in quality control measures that resulted in consistent adherence to specifications outlined for finished plasma products.
- Maintained cleanliness within the processing facility to prevent contamination while following all sanitation guidelines diligently.
- Supported continuous improvement efforts by actively participating in internal audits, process evaluations, and offering suggestions for improvement when necessary.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Security Guard
Pat Curley Detective Agency
07.2022 - 04.2024
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Cashier
Turkey Hill
01.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Patient Sitter
Pat Curley Detective Agency
07.2022 - 02.2023
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
Production Worker
Ranstad Staffing Agency
03.2022 - 12.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Representative
Maximus Call Center
09.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Forklift Operator
Chewy Warehouse
02.2018 - 09.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Nurse Assistant
Allied Services Skilled Nursing & Rehabilitation Center
02.2015 - 04.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
Data Entry Associate
Gertrude Hawks
03.2010 - 07.2012
- Sorted documents and maintained organized filing process.
- Increased overall database accuracy by diligently reviewing source documents for completeness and validity before entry.
- Decreased processing time for large-scale projects through proficient use of data entry software and tools.
- Served as a reliable resource for peers seeking guidance or assistance with complex data entry tasks.
- Ensured timely completion of projects by consistently meeting or exceeding established performance benchmarks.
- Provided exceptional customer service when addressing inquiries related to entered or updated information, fostering positive relationships with clients.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
Resident Assistant
Saint Josephs Center
01.2008 - 03.2012
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
Nurse Assistant
Carbondale Nursing Home
04.1995 - 11.1999
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Production Line Worker
Specialty Records
09.1996 - 03.1997
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2017
Skills
- Quality Control
- Equipment Maintenance
- Work Planning and Prioritization
- Routine Inspections
seizure awareness certificate,
I have taken an seizure awareness course and i am certified in care management
Timeline
Plasma Processing Technician
CSL Plasma
05.2024 - 07.2024
Security Guard
Pat Curley Detective Agency
07.2022 - 04.2024
Patient Sitter
Pat Curley Detective Agency
07.2022 - 02.2023
Production Worker
Ranstad Staffing Agency
03.2022 - 12.2022
Cashier
Turkey Hill
01.2022 - 03.2023
Customer Service Representative
Maximus Call Center
09.2021 - 05.2022
Forklift Operator
Chewy Warehouse
02.2018 - 09.2021
Nurse Assistant
Allied Services Skilled Nursing & Rehabilitation Center
02.2015 - 04.2021
Data Entry Associate
Gertrude Hawks
03.2010 - 07.2012
Resident Assistant
Saint Josephs Center
01.2008 - 03.2012
Production Line Worker
Specialty Records
09.1996 - 03.1997
Nurse Assistant
Carbondale Nursing Home
04.1995 - 11.1999
High School Diploma -
Penn Foster Career School
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