Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Candice Arroyos

Knippa,TX

Summary

Dynamic customer service professional with a proven track record at PFS Group, excelling in complaint resolution and fostering customer loyalty. Skilled in data entry and call management, I effectively handled escalated issues, enhancing satisfaction and retention. My proactive approach and critical thinking led to streamlined processes and improved operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

PFS Group
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

Shipping and Receiving Manager

Oasis Outback
09.2020 - 01.2025
  • Optimized warehouse layout, enhancing product flow from receiving to shipping areas.
  • Executed item pulling, verification, and packaging for shipment.
  • Managed inventory control with meticulous attention, maintaining accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Streamlined inventory management practices, leading to more accurate and real-time tracking system.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Pulled, verified, and packaged items for shipment.

Store Manager

Maxeys
04.2018 - 05.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

High School Diploma -

Knippa High School
Knippa

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Data collection

Timeline

Customer Service Representative

PFS Group
01.2025 - Current

Shipping and Receiving Manager

Oasis Outback
09.2020 - 01.2025

Store Manager

Maxeys
04.2018 - 05.2020

High School Diploma -

Knippa High School

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Candice Arroyos