Candice Attrill
Rochester,NY
Summary
Accomplished Customer Service Representative with a proven track record at Association for the Blind Goodwill Industries, excelling in high-stress situations and resolving customer disputes with empathy, leading to increased loyalty. Skilled in Microsoft Office Suite and active listening, consistently exceeding client satisfaction goals through effective problem-solving and critical thinking. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative II
Association for the Blind Goodwill Industries
01.2009 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
- alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
ABVI Goodwill
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed customer orders and accurately handled payment transactions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Social Work
Brockport University
Brockport NYPolitical Sciences
Monroe Community College
Rochester NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Staff Training
- Microsoft Office Suite
- Computer Proficiency
Timeline
Customer Service Representative II
Association for the Blind Goodwill Industries
01.2009 - 04.2011
Cashier
ABVI Goodwill
Social Work
Brockport University
Political Sciences
Monroe Community College
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