Candice Barnes
Summary
Seeking a Bank Teller position where I can utilize my customer service skills and gain experience in the banking industry. Entry- level Bank Teller looking for an opportunity to learn and grow in fast- paced environment.
Overview
8
8
years of professional experience
Work History
Property Claims Adjuster (Peak Season)
Pilot Catastrophe
09.2017 - 04.2023
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Exercised proper judgment and decision making to analyze over thirty claims per week.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Developed effective techniques to mitigate losses.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Epic Go-Live Consultant ( Contracts)
HCI Group
01.2018 - 11.2022
- Conducted comprehensive assessments of client infrastructure, identifying areas for improvement before implementation.
- Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.
- Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
- Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members.
- Streamlined go-live processes by providing expert consultation, training, and support to endusers.
- Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Maintained up-to-date knowledge on industry trends and advancements in order to provide relevant recommendations on best practices for each client''s unique needs.
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Cashier
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01.2015 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Associate of Science - Respiratory Therapy
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professionalism and Courtesy
- Money Handling
- Cash counting
Timeline
Epic Go-Live Consultant ( Contracts)
HCI Group
01.2018 - 11.2022
Property Claims Adjuster (Peak Season)
Pilot Catastrophe
09.2017 - 04.2023
Customer Service Cashier
Check Now
01.2015 - 07.2017
Associate of Science - Respiratory Therapy
Mississippi Gulf Coast Community College