Candice Barr
Hephzibah,GA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ModMed.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Eye Physicians and Surgeons of Augusta
04.2021 - Current
- Scheduled in-office procedures, including post operation procedures
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Made clinical appointments for new and existing patients
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used NextGen and ModMed to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Patient Care Technician
Averhealth
04.2018 - 03.2020
- Screened all patients for drug testing, and compiled all reports for caseworkers and court hearings.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Documented patient information and care activities in electronic health record.
Customer Service Staff
Publix Super Markets
01.2007 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associates - Health Science
Aiken Technical College
Aiken, SCSkills
- Microsoft Office (5 years)
- Customer Care
- Customer Support
- Customer Service
- CPR
- Receptionist
- Medical Terminology
- Medical Office Experience
- Patient Care
- Insurance Verification
- Medical Billing
- Additional Information
- System Updates
- Patient Greeting
- Reminder Calls
- Chart Pulling
- Document Filing
- Payment Collection
- Medical Insurance
- Insurance Information Collection
- Demographics Information
- Office Administration
- Patient Registration
- Appointment Scheduling
- Medical Filing
- Patient Engagement
- Clinical Data Entry
Timeline
Patient Service Representative
Eye Physicians and Surgeons of Augusta
04.2021 - Current
Patient Care Technician
Averhealth
04.2018 - 03.2020
Customer Service Staff
Publix Super Markets
01.2007 - 04.2018
Associates - Health Science
Aiken Technical College
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