Candice Bommersbach
Brooklyn Center,Minnesota
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Associate Customer Support Analyst
Sps Commerce Inc
Minneapolis, MN (Hybrid)
01.2023 - Current
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Reviewed and closed 40+ cases support cases weekly.
- Tracked files from origin to destination and troubleshot errors.
- Collaborated with upper management to drive strategy and implement new processes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Administrative Secretary
MHealth Fairview
Minneapolis, MN (On-Site)
08.2021 - 12.2022
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Operations Supervisor
Comcast Cable Corporation
Saint Paul, MN (On-Site)
03.2017 - 08.2019
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Completed bi-weekly payroll for 15 employees
Support Central Agent
Comcast Cable Corporation
Saint Paul, MN (On-Site)
06.2013 - 04.2017
- Delivered excellent customer service while managing the needs of the West Division customer base
- Managed priorities in constant changing environment by independently researching and updating personal knowledge of all products
- Resolved all customer issues with regards to billing, order of products, and technical concerns
- Recommended new products to existing customers resulting in an increase in individual sales goals
- Managed and provided technical assistance/support internally to call center representatives while resolving issues related to computer systems, problem solving, and coaching during escalated calls.
Education
No Degree - Business Management
Normandale Community College
Minneapolis, MNHigh School Diploma -
Robbinsdale Armstrong High School
Plymouth, MN06.2009
Skills
- Process Development and Streamlining
- Team-Building Exercises
- Operations and Procedural Knowledge
- Multitasking and Time Management
- PowerPoint Presentations
- Document and File Management
- Understanding Customer Needs
- Call Center Operations
- Conflict Resolution
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Interpersonal Communication
- Excellent Communication
Timeline
Associate Customer Support Analyst
Sps Commerce Inc
01.2023 - Current
Administrative Secretary
MHealth Fairview
08.2021 - 12.2022
Operations Supervisor
Comcast Cable Corporation
03.2017 - 08.2019
Support Central Agent
Comcast Cable Corporation
06.2013 - 04.2017
No Degree - Business Management
Normandale Community College
High School Diploma -
Robbinsdale Armstrong High School