Summary
Overview
Work History
Education
Skills
Timeline
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Candice Bommersbach

Brooklyn Center,Minnesota

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Associate Customer Support Analyst

Sps Commerce Inc
01.2023 - Current
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Reviewed and closed 40+ cases support cases weekly.
  • Tracked files from origin to destination and troubleshot errors.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Secretary

MHealth Fairview
08.2021 - 12.2022
    • Responded to inquiries from callers seeking information.
    • Created and updated records and files to maintain document compliance.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Routed business correspondence, documents, and messages to correct departments and staff members.

Operations Supervisor

Comcast Cable Corporation
03.2017 - 08.2019
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Analyzed department metrics and performance and reported findings to management.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Completed bi-weekly payroll for 15 employees

Support Central Agent

Comcast Cable Corporation
06.2013 - 04.2017
  • Delivered excellent customer service while managing the needs of the West Division customer base
  • Managed priorities in constant changing environment by independently researching and updating personal knowledge of all products
  • Resolved all customer issues with regards to billing, order of products, and technical concerns
  • Recommended new products to existing customers resulting in an increase in individual sales goals
  • Managed and provided technical assistance/support internally to call center representatives while resolving issues related to computer systems, problem solving, and coaching during escalated calls.

Education

No Degree - Business Management

Normandale Community College
Minneapolis, MN

High School Diploma -

Robbinsdale Armstrong High School
Plymouth, MN
06.2009

Skills

  • Process Development and Streamlining
  • Team-Building Exercises
  • Operations and Procedural Knowledge
  • Multitasking and Time Management
  • PowerPoint Presentations
  • Document and File Management
  • Understanding Customer Needs
  • Call Center Operations
  • Conflict Resolution
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Excellent Communication

Timeline

Associate Customer Support Analyst

Sps Commerce Inc
01.2023 - Current

Administrative Secretary

MHealth Fairview
08.2021 - 12.2022

Operations Supervisor

Comcast Cable Corporation
03.2017 - 08.2019

Support Central Agent

Comcast Cable Corporation
06.2013 - 04.2017

No Degree - Business Management

Normandale Community College

High School Diploma -

Robbinsdale Armstrong High School

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Candice Bommersbach