Candice Bonner
Magnolia,United States
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Secondary Social Studies Teacher
North Forest Independent School District
Houston , TX
08.1994 - 08.2014
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Established and supported positive educational environment for student learning.
- Established and communicated clear learning objectives and expectations to students.
Assistant Store Manager
The Avenue Clothing Store
Houston , TX
01.1994 - 08.1994
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Service Representative
Bank Of America
Houston , TX
08.1993 - 01.1994
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Liberal Arts - History
University of Texas At Austin
Austin, TXSkills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Customer Retention Strategies
- Positive Learning Environment
- Remote Assistance
- Teaching and Instruction
- Positive Interactions
- Staff Coaching and Training
- Computer Proficiency
- Effective Working Relationships
Timeline
Secondary Social Studies Teacher
North Forest Independent School District
08.1994 - 08.2014
Assistant Store Manager
The Avenue Clothing Store
01.1994 - 08.1994
Customer Service Representative
Bank Of America
08.1993 - 01.1994
Bachelor Of Liberal Arts - History
University of Texas At Austin
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