Candice Bracey
Jackson,MS
Summary
Accomplished Safety Specialist with a proven track record at Capstone Logistics LLC, enhancing workplace safety and efficiency. Skilled in accident investigation, alongside strong training and mentoring abilities. Achieved significant improvements in employee safety awareness and incident reduction through innovative educational materials and effective leadership. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Safety Specialist/Forklift Operator/Trainer
Capstone Logistics LLC.
05.2022 - Current
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Trained and mentored over 100 new personnel hired to fulfill various roles.
Lead Sales Associate
Dillards Department Store
10.2021 - 05.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across team.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Production Technician
Nissan North America, Inc.
07.2014 - 10.2021
- Trained new team members on company protocols, safety procedures, and equipment operations, ensuring skilled workforce.
- Promoted positive work environment through effective communication, teamwork, and mutual respect among colleagues.
- Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
- Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
- Maintained accurate documentation of all production activities, ensuring traceability and accountability throughout manufacturing process.
- Utilized strong analytical skills to identify bottlenecks in production line, enabling targeted improvements for greater efficiency.
- Reviewed production schedules and streamlined processes.
Assistant Store Manager
Dollar General
09.2010 - 06.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Certificate of Technical Studies - Medical Assistant
Delta Technical College
Ridgeland, MS11.2014
Skills
- Materials Handling
- OSHA Compliance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Excellent Communication
- Verbal and written communication
- Staff Training and Development
Timeline
Safety Specialist/Forklift Operator/Trainer
Capstone Logistics LLC.
05.2022 - Current
Lead Sales Associate
Dillards Department Store
10.2021 - 05.2022
Production Technician
Nissan North America, Inc.
07.2014 - 10.2021
Assistant Store Manager
Dollar General
09.2010 - 06.2014
Certificate of Technical Studies - Medical Assistant
Delta Technical College
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