Candice Briggins
Austin,TX
Summary
Seize opportunities to learn and utilize the resources available to me, expanding my knowledge and experience in the creative arts, childcare, and humanitarian work, while advancing my entrepreneurial career in the creative arts industry.
Overview
14
14
years of professional experience
Work History
Quality Analyst/Trainer for Trust & Safety
Accenture
Austin, TX
03.2021 - 03.2025
- Developed and implemented quality control training programs for employees.
- Analyzed and reported quality metrics to management.
- Analyzed customer feedback and complaints to identify potential quality issues and solutions.
- Developed and delivered training programs for content moderators on client policies, guidelines, and tools.
- Stayed updated on evolving client policies and industry best practices.
- Provided ongoing support and mentorship to content moderators.
- Identified training needs and developed effective solutions to address them.
- Assessed the quality of the analysts on the project.
- Participated in process improvement initiatives that enhanced efficiency and quality.
- Identified areas for improvement to enhance overall efficiency and quality.
- Developed and maintained an in-depth knowledge of the client and their business processes.
- Managed activities involving quality assurance and compliance with applicable regulatory requirements.
- Conducted daily audits and reviews of assigned operational departments.
- Ensured that work results were accurate and reliable, adhering to provided resources.
- Completed work within designated deadlines.
- Focused on quality checks and reported findings to internal clients as appropriate.
- Interfaced with multiple functional areas to investigate cases and acquire necessary information.
- Interpreted evidence from various tools and systems to determine the legitimacy of customer behavior across multiple products.
- Maintained records, prepared filings, and generated reporting information and metrics for management.
- Collaborated with the team on gray area cases and developed best review practices.
- Developed and maintained an understanding of the client-specific business environment.
- Developed and maintained knowledge of customer Service Level Agreements and the department's product key performance requirements.
- Cultivated product knowledge, industry insights, and professional skills through continuous training.
- Shared essential information to enable team leads to succeed.
- Demonstrated an understanding of the client's business needs and maintained high satisfaction ratings.
- Developed and maintained knowledge of order entry, incident management, knowledge management tools, client information systems, and service desk procedures.
- Developed best practices and provided new solutions for daily tasks.
Lead Early Childhood Educator
Sun Moon and Stars Learning Center
Austin, TX
10.2014 - 03.2021
- Encouraged students to think critically and develop problem-solving skills.
- Developed and implemented strategies to support the needs of special education students.
- Developed and implemented assessment tools for student learning.
- General supervision of children ages 12 months to 24 months and 24 months to 36 months.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
- Provide for entertainment and set up related decorations and equipment.
- Confer with management to discuss and resolve participant complaints.
- Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
- Complete and maintain time and attendance forms and inventory lists.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
- Manage the daily operations of recreational facilities.
- Assumes responsibility for operation of the Center in the absence of the Director, as appointed.
- Assists in the design and implementation of education programs, including in-service staff training programs.
- Assists in planning and attending special programs and activities related to the center.
- Attends and engages in staff and parent meetings, including biannual Parent/Teacher conferences.
- Attends and engages in ongoing professional development to improve personal and professional skills.
Activity Specialist II
Activity Specialist II
Austin, TX
05.2014 - 08.2014
- General supervision of children ages 5yrs to 12yrs.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
- Provide for entertainment and set up related decorations and equipment.
- Confer with management to discuss and resolve participant complaints.
- Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
- Complete and maintain time and attendance forms and inventory lists.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
- Manage the daily operations of recreational facilities.
Activity Specialist II
Tender Memories Learning Center
Austin, TX
05.2014 - 08.2014
- General supervision of children ages 5yrs to 12yrs.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
- Provide for entertainment and set up related decorations and equipment.
- Confer with management to discuss and resolve participant complaints.
- Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
- Complete and maintain time and attendance forms and inventory lists.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
- Manage the daily operations of recreational facilities.
Activity Specialist II
Boys and Girls Club of Anne Richards Middle School
Austin, TX
06.2012 - 07.2013
- General supervision of children ages 12 months to 24 months.
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
- Provide for entertainment and set up related decorations and equipment.
- Confer with management to discuss and resolve participant complaints.
- Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
- Complete and maintain time and attendance forms and inventory lists.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
- Manage the daily operations of recreational facilities.
Child Safety Specialist
City of Austin
Austin, TX
09.2012 - 06.2013
- Monitor, initiate and facilitate reviews related to incidents of egregious abuse or neglect, near fatality, or fatality of a child due to abuse or neglect case reviews.
- Author incident specific reports, summarizing results of the CFRT review of each egregious, near fatal, or fatal incident of child maltreatment.
- Identify systemic trends;
- Collect data regarding egregious abuse or neglect, near fatalities or fatalities;
- Make recommendations regarding rules, policy, and/or practice;
- Participate in CFRT discussion and process;
- Assist the Department in responding to legislative requests;
- Assist the Department in responding to media requests;
- Track implementation of recommendations made through the CFRT process.
Clerical
Planned Parenthood
Austin, TX
06.2011 - 07.2011
- Any other tasks as assigned from time to time by any manager.
- Organized and maintained the filing system.
- Planned events and activities for recreation centers.
Education
Certificate of Completion - Child Development Association
Austin Community College
12.2019
Paraeducator Certified -
Austin Community College
01.2015
Diploma -
Stephen F. Austin
06.2009
Skills
- Deliver individual and group feedback
- Coaching
- Motivating
- Encouraging
- Basic knowledge of educational behavioral strategies
- Office equipment operation
- Answering phone calls
- Email communication
- Message delivery
- CPR and First Aid certified
- Onboarding Management
- Customer Service
- Communication Skills
- Facilitation
- Documentation
- Working with students with disabilities
- Following oral and written directions
- Lifting 25 pounds or more
- Complying with office activities
- Appointment scheduling
- Familiarity with Excel
- Compliance
- MS Office
- Scheduling
- Collaboration
References
- Wendy Quintanilla-Perez 512-549-1016
- Ruth Harros 512-992-4093
- Bianca Salazar, 737-293-2678
- Rosie Cortez-Lopez, 512-987-0750
- Fabiana Torres, 737-235-5118
Timeline
Quality Analyst/Trainer for Trust & Safety
Accenture
03.2021 - 03.2025
Lead Early Childhood Educator
Sun Moon and Stars Learning Center
10.2014 - 03.2021
Activity Specialist II
Activity Specialist II
05.2014 - 08.2014
Activity Specialist II
Tender Memories Learning Center
05.2014 - 08.2014
Child Safety Specialist
City of Austin
09.2012 - 06.2013
Activity Specialist II
Boys and Girls Club of Anne Richards Middle School
06.2012 - 07.2013
Clerical
Planned Parenthood
06.2011 - 07.2011
Certificate of Completion - Child Development Association
Austin Community College
Paraeducator Certified -
Austin Community College
Diploma -
Stephen F. Austin
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