Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Candice Brown

Augusta,GA

Summary

Adept at fostering robust client relationships and excelling in sales growth, I significantly enhanced customer satisfaction and loyalty at Fifth Third Bank. My expertise in loan processing and commitment to exceptional service have solidified my reputation as a trusted advisor in financial services, adept at resolving complex issues with a positive demeanor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Banker II

Fifth Third Bank
Augusta, GA
03.2017 - Current
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Advised customers on various financial products available from the bank.
  • Processed loan applications according to established guidelines.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Provided customer service to clients, including answering questions and resolving issues.

Customer Service Representative

Fifth Third Bank
Martinez, GA
03.2007 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

MBA - Human Resources Development

Liberty University
Lynchburg, VA
12-2022

Master of Arts - Executive Leadership

Liberty University
Lynchburg, VA
05-2020

Bachelor of Science - Finance

Liberty University
Lynchburg, VA
06-2015

High School Diploma -

T W Josey Highschool
Augusta, GA
06-1998

Skills

  • Cross-Selling and Upselling
  • Issues Resolution
  • Regulatory Compliance
  • Banking Policies and Procedures
  • Fraud prevention
  • Customer Service
  • Relationship Building
  • Loan Processing
  • Interpersonal Skills
  • Positive Attitude
  • Professional Appearance
  • Accounting and Finance
  • Branch operations
  • Sales Growth
  • Financial Services

Affiliations

  • Volunteer Annually at the Golden Harvest Food Bank
  • Volunteer Annually at the Feed The Feast Community Event
  • Volunteer at the Paceline; fighting for Cancer Bike Ride Event

Accomplishments

  • Customer Experience award for receiving 5 stars for the year in 2014
  • Ga/ MVP for a Personal Banker in 2020
  • Personal Banker of the Year in 2022

Certification

  • NMLS Certification
  • Notary Services

Timeline

Personal Banker II

Fifth Third Bank
03.2017 - Current

Customer Service Representative

Fifth Third Bank
03.2007 - 03.2020

MBA - Human Resources Development

Liberty University

Master of Arts - Executive Leadership

Liberty University

Bachelor of Science - Finance

Liberty University

High School Diploma -

T W Josey Highschool

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Candice Brown