Candice Bryant

Work History

AT&T

02.2022 - Current

Supported Account Manager with incoming inquiries from existing clients generating new clients while helping retain 30% clientele.
Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
Developed and maintained successful business partnerships to address and proactively manage service issues.
Participated in regularly scheduled feedback and information exchange sessions with key business partners.
Partnered with Account Manager to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
Gained understanding of goals, objectives and processes to meet client business needs

Comcast, Xfinity

02.2021 - 01.2022

Minimized accounts receivable collections and reconciled customer billings and statements.
Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Reviewed customer files on regular basis to make sure receivables were in sound condition.
Placed customer accounts on hold due to past due payments.
Retained over 30% existing clients and promoted products and services to generate new customers by extending high quality and efficient support service.

AT&T/Gaston Communications

09.2020 - 01.2021

Trained team members in successful strategies to meet operational and sales targets.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Generated repeat business by developing and maintaining strong team of 5 employees devoted to customer service.
Liaised with, marketing and management teams to develop solutions and accomplish shared objectives.
Addressed and resolved strategy issues to support sales management and guide business direction.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Promoted business strategy by implementing improvements based on guest feedback.
Established objectives to offer team members clear roadmap to help company achieve overall goals
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
Developed and implemented successful staff incentive programs to motivate employees
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness

AT&T

01.2020 - 08.2020

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets as well as making sure new hires were compliant with onboarding process
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Verified timekeeping records and handled any discrepancies with employees.
Researched and resolved time discrepancies.
Maintained 115% attainment in all quality metrics each quarter.
Produced regular sales reports, analyzed data and identified areas for improvement
Implemented strategies focused on increasing store sales and customer satisfaction
Supported senior management in implementing and upholding store policies and procedures
Monitored employee compliance with health and safety regulations, proactively correcting issues
Tracked daily cash handling, reconciled sales and prepared bank deposits

AT&T

03 2018 - 01.2020

Assist to perform all installations in operating and procedure and perform regular assessment of technology and provide support to all sales team
Provided technical education to all partners and maintain efficient quality of work for both internal and external customers
Was responsible for protecting assets of company while managing inventory at all times
Helped train and develop new and employees while dedicating time to individual goals and achievements
Conducted weekly audits to check store for proper signage and to determine shelves requiring additional inventory
Managed team of 10 employees, overseeing hiring, training, and professional growth of employees

AT&T

07.2010 - 03.2018

Exceeded monthly and daily goals by creating customized solutions for consumers maintaining and achieving 92% of goals monthly attainment
Trained and coached transitioning representatives during company merger
Worked with current Area manager during company merger with any other training or operational procedures with consumers and sales representatives
Assisted SSR with back office duties such as receiving and adjusting in inventory, helping with daily paperwork
Trained and coached New Hire on operational and sales procedures to exceed monthly wired goals
Responsible for sending direct reports to upper management for any billing account error processed by representatives, and creating action plans
Supplied sales and marketing support to sales force of sales reps
Created expense reports, budgets and filing systems
Processed travel expenses and reimbursements
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale while exceeding monthly goals of 120% in required metrics
Frequently used word processing, spreadsheet, database and presentation software