Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Candice Bryant

Hinesville,GA

Summary

Customer service professional with track record of resolving technical issues efficiently and maintaining high customer satisfaction. Known for collaborating effectively with team members and adapting to changing needs. Expertise in troubleshooting, technical support, and building positive customer relationships, ensuring reliable and consistent performance.

Overview

20
20
years of professional experience

Work History

Customer Service Technician

City of Hinesville-Water Department
09.2024 - Current
  • Processes all mail and drop box payments through the ARC (accounts receivable conversion) system and remotely deposits those payments, while generating a posting batch for HMS.
  • Managed approximately 40 incoming calls and emails per day from customers.
  • Updates customer forwarding addresses, balances customer overpayments, balances deposits owed to customers, returns any refunds due, and remits final deposit payments to the water and sewer revenue fund.
  • Accepts payment for service reinstatements, ensures that services are not reconnected illegally, and establishes account payment terms as appropriate. Makes account payment agreements for accounts with seriously delinquent balances.
  • Opens/closes work orders and enters data on new customer accounts to the computer, posting account payments, and collecting night drop payments; assists in billing procedures when needed, including address and name changes.
  • Provides information about the water system policies, procedures, and charges to customers. Answers telephone and greets visitors; provides information and assistance related to utility accounts, walk-in complaints, and adjustment of bills.
  • Opens service orders for connection, disconnection, transfers, poly carts, and re-reads. Follows up on terminated delinquent account balances.

Program Assistant

City of Hinesville
05.2023 - 09.2024
    • Provide administrative support to the Hinesville Downtown Development Authority staff and board of directors including general office management; reception activities; procurement of necessary supplies and equipment; preparation, organization, and maintenance of minutes, records, files, and legal documentation of all board meetings and official business activity.
    • Provide administrative services to HDDA board of directors, Bryant Commons Joint Management Board (regarding facility rental and use); the Hinesville Historic Preservation Commission; and Ad Hoc and special project committees.
    • Assistance with the planning, organization, implementation, and administrative tasks associated with numerous special events held throughout the year.
    • Provide assistance with HDDA special events including, but not limited to, the Hinesville Farmer's Market, Small World Festival, Open Park Days, and Georgia Cities Week. Such assistance may include the creation of marketing materials, vendor applications, and media releases; Actively seek sponsorships, partnership, and grants to fund events and generate revenue; Recruiting, training, and managing volunteers; Staff internal and external events, which includes irregular, weekend, and evening hours.
    • Coordinate public use of Bryant Commons to include: develop public-use policies; administration of rentals and contracts; scheduling; and coordinating efforts with the Bryant Foundation, City of Hinesville, ITPA, HDDA, and other civic, public, or private entities.
    • Monitor and maintain budget line items for office supplies and monthly routine expenditures and assist with budget preparation.
    • Prepare accounts payable, requisitions, and department timesheets for submission and processing, working with the City of Hinesville Finance Department.
    • Prepare invoices, receive payments, maintain accurate accounts receivables records and make timely deposits of vendor fees, sponsorship money, donations, and sales receipts as guided by City of Hinesville Finance Department.
    • Maintain department website.
    • Prepare public notice advertisements as needed. Ensure all official meetings comply with the open meetings act with appropriate public notification.
    • Create various documents, reports, and correspondence necessary to carry out assigned responsibilities. Increase public awareness of existing events through media relations, news releases, social networking, advertising, personal appearances, promotional items, and public service announcements.
    • Administration of records and documents pertaining to assigned responsibilities, to include: permits, vendor applications, entertainment, purchase orders, sponsorships, and grants.
    • Schedule meetings to include securing facility, meeting notices, receiving RSVP's, making arrangements for refreshments, meals, and any equipment requests.
    • Maintain annual calendar and director's meeting and appointment schedule.
    • Coordinate travel, training arrangements, and prepare travel packets for HDDA staff and board members.
    • Monitor facilities needs and coordinate maintenance, repair, and servicing of facilities, including, but not limited to Bryant Commons, the Old Liberty County Jail, and rental properties.

Intermodal Customer Service Assistant

Matson Logistics
04.2022 - 04.2023
  • Obtain necessary or required documentation from vendors, customers, or service providers.
  • Review invoice accuracy, completeness, required attachments, and fuel service charges (FSCs).
  • Maintain the Invoice Hold Report to ensure the timely submission of invoices to customers.
  • Enter loads into the database with a minimum of one gate on a daily basis.
  • Respond to and is accountable for the Databases Not Invoiced Over 10 days Report; escalate any invoice outstanding over 23 days to the immediate supervisor for assistance; provides weekly reports to accounting regarding any invoices outstanding over 30 days.
  • Print and distribute daily payment exception report forms (PERFs); assist the intermodal team with research, resolution, and response as needed.
  • Maintain and perform daily filing of load information obtained from the intermodal team, sales, and vendors. Perform or assist personnel with tracing loads by calling on deliveries and empty containers.
  • Assist customer service personnel by monitoring the movement of freight to ensure the timeliness of freight transfers and deliveries.
  • Provide regular status reports of shipments in progress to customers as needed or required.
  • Comply with all company rules, policies, and procedures.
  • Work and behave safely by following all safety rules and regulations.
  • Assist with investigation, research, and responses to discrepancies between actual and 'Profile' invoicing as requested.
  • Assist with 'Pool Management' and equipment procurement, as needed.
  • Perform any task required to support customer requirements and company goals.

Account Coordinator

Unis
01.2022 - 03.2022
  • Review and release orders based on start ship dates, reviewing new orders as they are received throughout the day.
  • Receive and expedite purchase orders.
  • Responsible for managing my respective account per SOP.
  • Ensure that all orders are handled promptly.
  • Be a team player and support other team members with workload increases.
  • Process returns when applicable.
  • Review vendor routing guides to ensure that outbound shipments are compliant and devoid of chargeback issues.
  • Plan pick waves by retailer to ensure proper pick rules are utilized. Review and maintain client email correspondence, responding to inquiries promptly, acknowledging email receipt, and researching open issues as needed; maintain positive customer relationships.
  • Enter manual orders for outbound shipments and perform shipment tracking.
  • Route all retail orders through the customer's system.
  • Work with trucking companies and schedule FTL/LTL shipments based on costs and delivery schedules.
  • Schedule/request delivery and pick up appointments.
  • Active management of service between our shipper clients and carriers' suppliers.
  • Perform other duties as required by management.
  • Enforce company rules regarding safety, discipline, cooperation, and teamwork.
  • Create effective communication and productivity between our Support Team and US offices.

Shipping Clerk

Experior Global
04.2021 - 01.2022
  • Handle documents for merchandise being received or delivered.
  • Inputting and updating shipping information in warehouse systems.
  • Ensure proper documents are collected and verified before departure.
  • Tracking inventory that is received and delivered.
  • Respond to customer email in a prompt, professional manner.
  • Communicate orders with warehouse staff and verify that the correct items are being processed.
  • Answer calls from both customers and shipping carriers.
  • Troubleshoot issues to ensure the shipment is on time and correct.
  • Print, organize, and label paperwork for manual shipments.

Office Manager

True Worship Praise Center Inc
04.2013 - 01.2022
  • Responsible for the coordination of all activities to include incoming and dissemination of communication, scheduling appointments, keeping calendars, etc.
  • Prepare and design all flyers, certificates, and documents for events.
  • Record monthly meeting minutes and compile them in a Microsoft Word-based file for future organizational reference.
  • Maintain and update the website and Facebook page.

Security Officer

Southern Protection Agency
01.2019 - 04.2021
  • Patrol the physical property and maintain the fixed post position.
  • Responsible for reporting any suspicious activity, investigating accidents, and criminal acts.
  • Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
  • Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergencies.
  • Complete Daily Activity Reports, Log Book entries, Incident Reports, and all relevant reports related to job assignment.
  • Patrol of buildings and perimeters.

Office Manager

Word of Life Worship Center
01.2009 - 02.2013
  • Assisted in scheduling and planning for various events.
  • Prepare and design all flyers, certificates, and documents for events.
  • Keep track of all appointments.

Human Resource Assistant Intern

Enduracare Therapy Management, Inc.
04.2009 - 09.2009
  • Review and audit personnel records for every employee.
  • Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
  • Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.
  • Filed paperwork, sorted, delivered mail, and maintained office organization.
  • Answered and redirected incoming phone calls for the office.

Administrative Assistant Intern

Odum Library
12.2005 - 07.2006
  • Design the webpage for Valdosta State University Library in FrontPage.
  • Assist in completing letters, mass mailing, and information packets for students.
  • Address inquiries in person and via phone.
  • Upgraded and maintained student records in an organized and easily accessible file system in preparation for MLIS program accreditation.
  • File, copy, distribute, and process various documents.
  • Monitor, inventory, and maintain office supplies.
  • Created a brochure for the Executive Committee of the Georgia Library Association for membership recruitment using Publisher.

Education

MA - Human Resource Management

Webster University
Fort Stewart, GA
10.2009

BS - Administrative Services

Valdosta State University
Valdosta, GA
07.2006

Skills

  • Microsoft Word
  • Microsoft Publisher
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft Access
  • Customer Service
  • Organizational Skills
  • Management
  • Typing
  • Administrative Experience
  • Phone etiquette

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Technician

City of Hinesville-Water Department
09.2024 - Current

Program Assistant

City of Hinesville
05.2023 - 09.2024

Intermodal Customer Service Assistant

Matson Logistics
04.2022 - 04.2023

Account Coordinator

Unis
01.2022 - 03.2022

Shipping Clerk

Experior Global
04.2021 - 01.2022

Security Officer

Southern Protection Agency
01.2019 - 04.2021

Office Manager

True Worship Praise Center Inc
04.2013 - 01.2022

Human Resource Assistant Intern

Enduracare Therapy Management, Inc.
04.2009 - 09.2009

Office Manager

Word of Life Worship Center
01.2009 - 02.2013

Administrative Assistant Intern

Odum Library
12.2005 - 07.2006

MA - Human Resource Management

Webster University

BS - Administrative Services

Valdosta State University

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