Candice Bunch-Kiyuyo

Overview:

Lead cross-functional teams to deliver complex digital travel projects on time and within budget, ensuring seamless integration with Expedia's platform while managing stakeholder expectations, utilizing Agile methodologies to oversee project planning, execution, and monitoring progress against key milestones, with a focus on optimizing user experience and driving business growth across the Expedia website and related applications.

Accomplishments:

Managed a comprehensive digital transformation project, delivering a streamlined workflow that reduced turnaround time by 35%.

Coached and mentored junior project managers, leading to a 40% increase in team performance. Utilized advanced data analytics.

• Planned, designed, and scheduled phases for large projects using online mediums and platforms such as Asana, Trello, Monday.com, and Miro for communication and job production, for managing projects and collaborating with remote teams.
• Identified plans and resources required to meet project goals and objectives such as EPI system training and troubleshooting as well as AWS app systems.
• Managed projects from procurement to commission within Agile methodologies.
• Met project deadlines without sacrificing build quality or workplace safety.
• Negotiated and managed third-party contracts related to project deliverables.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Overview:

Accurately and ethically determined liability in insurance claims. Committed to avoiding litigation by ensuring fair settlements with claimants. Being a talented problem-solver with high levels of social competence and a passion for helping people in crisis.

Accomplishments:

Collaborated with senior adjusters to expedite claim resolutions, achieving a team goal of settling 80% of claims within 30 days.

Reviewed and processed over 500 claims annually, maintaining accuracy and compliance with industry regulations and company policies

• Documenting claims cases and keeping detailed records of all actions taken during the claims process, including correspondence and decision-making rationale using CRM systems including Blitz, Allstate Lead Manager and Velocify.
• Negotiating monetary settlements and engaging in negotiations with insured individuals or their representatives to settle claims fairly and efficiently
• Examined claim photographs and surveillance and any other documents relating to claims.
• Negotiated with claimants to settle claims.
• Issued payouts to claimants.
• Evaluated and investigated over 169 auto claims 2016-2017 and decided whether insurer should pay claim.
• Created detailed assessments of damages to property and vehicles using Colossus software.

Overview:

Responsible for receiving calls from customers requesting towing services, coordinating the dispatch of tow trucks to the appropriate location based on availability and urgency, maintaining communication with drivers and customers throughout the towing process, and ensuring efficient operations by managing driver schedules and monitoring road conditions.

Accomplishments:

Consistently achieved on-time delivery rates, optimized routes to reduce mileage, effectively managed driver schedules.

Resolved complex logistics issues, improved driver satisfaction through clear communication, utilized dispatching software proficiently.

Implemented strategies to minimize delivery delays due to unforeseen circumstances.

• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Worked closely with customers to effectively resolve issues and complaints.
• Created delivery routes and optimized plans for traffic, road conditions, and other factors.
• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
• Scheduled and dispatched drivers to locations in Martin County and surrounding areas.