Summary
Overview
Work History
Education
Skills
Notary Public
Multiple Certificates and Diplomas from Alison.com in the following:
Timeline
Generic

Candice Burns

Riverton,WY

Summary

I like to succeed and I’ve learned that this comes from helping those around me succeed. My goal is to be employed in a company I can make a difference in. I love to be able to help others so that everyone’s job is easier throughout the day.

I am a quiet and self-motivated with a strong desire to take on new challenges & figure out "mysteries". I keep to myself, refrain from sharing in water cooler gossip, and do not believe in spreading people's information to anyone who will listen. I have a strong desire for "justice" and fairness.

I have an eye for detail and often catch things others overlook. I possess a strong work ethic, am adaptable, and possess exceptional interpersonal skills grown from many years of training and working in customer facing jobs .

Adept and prefer to working unsupervised and I can quickly master new skills.

I have not worked in HR but have always wanted to. I have taken HR courses in the past and have received diplomas for them, one in 2014 and one in 2023.

Overview

14
14
years of professional experience

Work History

Front Office Manager/Lead Customer Service Representative

The Stock Doc
Riverton, WY
04.2017 - Current
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Trained new employees on company customer service policies and service level standards.
  • Provided guidance and support to customer service representatives.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assigned work and monitored performance of project personnel.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Conducted weekly meetings with staff members to discuss new initiatives or changes in existing processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Created and optimized employee schedules for shift coverage.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Developed strategies to improve the overall quality of customer experience.
  • Maintained up-to-date knowledge of company products and services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Directed inbound calls in phone queues to improve call flow.

Reptionist/Medical Assistant

Lander Valley Family Practice
Lander, WY
10.2014 - 11.2016
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Assisted back office patient processes to reduce office wait times.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Handled general office duties to support administrative staff during peak hours.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Field Administrative Assistant

Wyoming.com
Riverton
01.2011 - 08.2014
  • Managed up to 8 Field Technicians at once, dispatching them all throughout Wyoming on multiple types of jobs
  • Created new processes for both the Field Technicians and the Sales Representatives
  • Created the Operational Manual for both of my positions
  • Compiled monthly activity reports summarizing key achievements of the field team.
  • Ensured compliance with company policies and procedures throughout all aspects of field operations.
  • Conducted research on vendors to identify potential sources of goods or services required by the organization.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided administrative support during special projects as assigned by the Field Manager.
  • Answered phone calls from customers and responded to inquiries promptly and professionally.
  • Created new databases in Excel to cross reference accounts using many different types of information.

Warehouse Administrator

Wyoming.com
Riverton, WY
01.2011 - 08.2014
  • Saved the company tens of thousands of dollars by catching equipment mistakes and wrong orders
  • Managed the entire Warehouse alone, changing the entire setup and flow
  • Created new processes, procedures, and databases to better track equipment purchases and placement.
  • Ensured safety protocols were followed at all times in the warehouse environment.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Performed regular cycle counts to verify accuracy of inventory records.
  • Investigated order discrepancies and resolved any issues quickly and efficiently.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Maintained accurate records of inventory and stock levels.
  • Created reports to track inventory movements and identify discrepancies.
  • Processed incoming shipments and ensured that all items were accurately received in the system.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Prepared inventory for shipment by attaching tags and labels.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Monitored warehouse staff performance to ensure quality standards were met.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Manager

Census
Riverton
01.2010 - 01.2010
  • Started as a Cesus Taker and went up to Crew Manager within a month
  • Manged up to 6 Crews at a time, totaling up to 30 people
  • Completed the most interviews out of anyone daily, all throughout my tme with the Census, before and after becoming Manager.

Education

Certificate - Private Investigations

Harcourt Direct
01.2001

Certificates & Dipolmas - Customer Service, HR, Wellness

Continuing Education
Multiple, Most Online

Some College (No Degree) - Criminal Justice

Central Wyoming College
Wyoming

Skills

  • Workflow Coordination
  • Oral and Writing Communication
  • Schedule Management
  • Issue Handling
  • Complaint Handling
  • Inquiry Response
  • Staff Training, Coaching, and Development
  • Customer Relations
  • Data Retrieval Systems
  • Records Management
  • Decision-Making Capabilities
  • Operational Management and Reporting
  • Senior Leadership Support
  • Accounting Oversight
  • Administrative Skills
  • Exceptional Customer Support
  • Credit and Collections
  • Conflict Management
  • Administrative Support
  • Database Management
  • Account Reconciliation
  • Team Management
  • Listening Skills
  • Spreadsheet Tracking
  • Human Resources
  • Strong Leadership
  • Employee Supervision

Notary Public

I am a Notary and will continue to be one for as long as I can.

Multiple Certificates and Diplomas from Alison.com in the following:

  • Diploma in Nursing and Patient Care (2015)
  • Dipolma in Nursing Leadership and Care Management (2015)
  • Medical Assistant Certificate (2014)
  • MULTIPLE other Continuing Education hours - some in the Veterinary field, some in Wellness, some in OSHA, some in Disinfecting/Cleaning/Sanitizing, some in Vaccines, some in Shelter Medicine - too many to list here but I can provide Certificates for quite a few of them.

 

Timeline

Front Office Manager/Lead Customer Service Representative

The Stock Doc
04.2017 - Current

Reptionist/Medical Assistant

Lander Valley Family Practice
10.2014 - 11.2016

Field Administrative Assistant

Wyoming.com
01.2011 - 08.2014

Warehouse Administrator

Wyoming.com
01.2011 - 08.2014

Manager

Census
01.2010 - 01.2010

Certificate - Private Investigations

Harcourt Direct

Certificates & Dipolmas - Customer Service, HR, Wellness

Continuing Education

Some College (No Degree) - Criminal Justice

Central Wyoming College

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Candice Burns