Candice Burroughs
Northridge,CA
Summary
Dynamic Operations Manager at Van Nuys Plating with a proven track record in enhancing customer service and ensuring regulatory compliance. Expert in shipping and receiving, financial reconciliation, and quality control, I excel in fostering client satisfaction while driving operational excellence. Committed to delivering results through effective communication and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Operations Manager
Van Nuys Plating
Van Nuys, CA
01.2021 - Current
- Manage shipping and receiving operations, enhancing customer service and ensuring timely delivery.
- Reconcile monthly financial records, maintaining accuracy and compliance with bookkeeping standards.
- Oversee quality control processes and product standards, ensuring consistent excellence in operations.
- Deliver exceptional customer service both over the phone and in person, enhancing client satisfaction and loyalty.
- Operate forklift to support logistical operations, ensuring efficient handling and movement of goods.
- Managed bookkeeping and log maintenance, facilitating successful AQMD inspections for quarterly certification compliance.
- Engaged with AQMD inspectors to successfully conduct quarterly compliance inspections.
Product Coordinator
Faded Fragments
Hidden Hills, CA
08.2019 - 02.2022
- Styled and photographed products to enhance online sales appeal.
- Enhanced product visuals by editing photos to align with brand standards.
- Curated and listed products online, emphasizing attractive presentation and accurate pricing.
- Revamped online presence by organizing product details and refreshing website design to reflect brand identity.
- Captured and organized photo shoots to enhance product presentation and marketing efforts.
Business Owner
Pretty Vintage Event Rentals
Westlake Village, CA
03.2012 - 10.2019
- Procured and curated a comprehensive inventory that emphasized timeless elegance.
- collected unique furniture pieces from flea markets to create a cohesive collection.
- Revitalized furniture by selecting and applying fabric from Downtown LA's fabric district, enhancing overall design appeal.
- Curated a diverse collection of vintage china, colored depression glassware, and silverware for weddings and events accomodating up to 500 guests.
- Designed and oversaw website management to improve digital engagement.
- Engaged with clients to craft tailored lounge settings and elegant dining spaces in our warehouse.
- Partnered with clients to develop personalized event spaces, focusing on their specific aesthetic and functional needs.
- Oversaw social media strategy and marketing initiatives to enhance brand visibility and engagement.
- Managed the hiring process to build a competent and dedicated team.
- Coordinated event logistics and executed requirements in compliance with venue regulations.
- Partnered with multiple vendors to deliver flawless and cohesive celebrations.
- Coordinated multiple events in a single day, ensuring seamless delivery and collection of items from venues.
- Oversaw customer service operations, emphasizing competence and professionalism in all client engagements.
- Curated detailed mock-ups for clients to fully envision their events.
Administrative Assistant to the Principal
St. Martin-in-the-fields Parish School
Winnetka, CA
08.2018 - 06.2019
- Crafted and distributed school-wide emails to families, ensuring effective communication of important updates.
- Processed applications for new and current students, ensuring accuracy and compliance with school policies.
- Managed student vaccination proof records, ensuring compliance with school health regulations.
- Assisted students in the health office by providing care for minor injuries and illnesses.
- Managed insulin pump operations for students with type 2 diabetes, ensuring proper functionality and timely interventions.
- Designed and distributed school flyers to effectively promote events and announcements.
- Designed and decorated the front office for each season, enhancing the welcoming atmosphere for visitors.
- Conducted informative tours for prospective families, showcasing school facilities and programs.
- Assisted teachers by managing students referred to the office for behavioral concerns, ensuring a supportive and efficient resolution process.
- Managed incoming phone calls and offered assistance to families visiting the school during business hours.
Art Teacher
St. Martin-in-the-fields Parish School
Winnetka , CA
08.2018 - 06.2019
- Developed a comprehensive curriculum for middle school students covering a wide range of artists throughout history.
- Supplied essential art materials to facilitate the replication of various artists' techniques and styles.
- Guided students in exploring the personal stories and motivations of famous artists.
- Conducted art evaluations to gauge student learning and development.
- Evaluated student performance by assessing effort and test scores.
Education
Bachelor of Arts - Psychology
CSUN
Los Angeles05-2006
Skills
- Business and operations management
- Customer relationship management
- Financial reconciliation
- Strategic planning
- Interpersonal communication
- Quality assurance and control
- Regulatory compliance
- Event coordination
- Problem solving
References
References available upon request.
Timeline
Operations Manager
Van Nuys Plating
01.2021 - Current
Product Coordinator
Faded Fragments
08.2019 - 02.2022
Administrative Assistant to the Principal
St. Martin-in-the-fields Parish School
08.2018 - 06.2019
Art Teacher
St. Martin-in-the-fields Parish School
08.2018 - 06.2019
Business Owner
Pretty Vintage Event Rentals
03.2012 - 10.2019
Bachelor of Arts - Psychology
CSUN
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