Candice Cannon
Columbus,United States
Summary
With a proven track record at Tandem Diabetes Care Inc., I excel in leveraging EMR software and critical thinking to enhance patient and customer experiences. My expertise in streamlining processes and resolving complex issues has significantly improved satisfaction and efficiency. I'm adept at both independent and collaborative work, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
Work History
Remote Technical Support Specialist
Tandem Diabetes Care Inc.
San Diego, CA
08.2024 - Current
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Identified areas where existing processes can be improved upon or automated with scripting languages.
- Provided training for users on new technologies or procedures related to their jobs.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained positive working relationship with fellow staff and management.
Remote Staffing & Payroll Spec. / CCA
Northside Hospital Atlanta
Atlanta, GA
02.2019 - 12.2024
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Stream lined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
- Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Cardiac Monitor Technician
Wellstar Hospital
La Grange, GA
04.2023 - 11.2024
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
Remote Customer Service
Five9
12.2022 - 05.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
PCT Preceptor /ER Unit Secretary
Piedmont Hospital
Georgia
01.2017 - 04.2023
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Improved trainee learning outcomes with tailored instructional materials and teaching methods for diverse learning styles.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Collaborated with fellow preceptors to design innovative training programs that incorporated the latest industry best practices.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Patient Account Representative
Southern Regional Hospital
Riverdale, GA
06.2021 - 01.2023
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Remote Healthcare Assistant- Patient Enrollment
Get. It Recruit
12.2017 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Streamlined the enrollment process for new patients, reducing administrative workload for medical staff.
Certified Nursing Assistant
Kindred At Home
03.2015 - 09.2017
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Education
Certificate - CNA
Wayne County Community College District
Detroit, MI2005
GED -
Lawton Career Institute
Oak Park, MI04-2004
Certificate - Medical Assistant
UEI
Skills
- EMR Software
- Equipment Inspection
- Medical terminology knowledge
- Electronic Charting
- Specimen Collection
- Tracheostomy Care
- Tube feedings and medications familiarity
- Call Management
- Appointment Scheduling
- Complaint resolution
- Microsoft Office Suite
- Microsoft Excel
- Critical Thinking
- Problem Resolution
- Call center experience
- Remote Conferencing and Communication
Education
Detroit, MI,Oak Park, MI
Contact
Columbus, GA 31906
Timeline
Remote Technical Support Specialist
Tandem Diabetes Care Inc.
08.2024 - Current
Cardiac Monitor Technician
Wellstar Hospital
04.2023 - 11.2024
Remote Customer Service
Five9
12.2022 - 05.2023
Patient Account Representative
Southern Regional Hospital
06.2021 - 01.2023
Remote Staffing & Payroll Spec. / CCA
Northside Hospital Atlanta
02.2019 - 12.2024
Remote Healthcare Assistant- Patient Enrollment
Get. It Recruit
12.2017 - 12.2020
PCT Preceptor /ER Unit Secretary
Piedmont Hospital
01.2017 - 04.2023
Certified Nursing Assistant
Kindred At Home
03.2015 - 09.2017
Certificate - CNA
Wayne County Community College District
GED -
Lawton Career Institute
Certificate - Medical Assistant
UEI
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