Candice Carr
Des Moines,IA
Summary
Highly organized and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Committed to fostering a collaborative work environment and delivering exceptional results. Adept at adapting to changing circumstances and finding innovative solutions to challenges.
Overview
9
9
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
02.2025 - Current
- Coordinated daily operations to enhance workflow efficiency and team productivity.
- Managed scheduling, ensuring optimal resource allocation for various projects.
- Developed and maintained filing systems to streamline document retrieval processes.
- Assisted in preparing reports, providing accurate data for decision-making processes.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
Assistant Store Manager
CubeSmart
02.2022 - 02.2025
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Logged operational documents, store-to-store transfers, and shipment receipts as outlined in company policy.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Representative
Athene
04.2020 - 01.2022
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Associate Retail Representative
Wells Fargo
08.2016 - 03.2020
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ12-2024
Skills
- Records Management
- Customer Service Management
- Problem-Solving
- Relationship building and management
- Customer Service and Engagement
- Store Opening and Closing
- Team Management
- Attention to Detail
- Records Maintenance
- Customer experience
- Process Improvements
- Mentoring and Coaching
Timeline
Management Assistant
Enterprise Rent-A-Car
02.2025 - Current
Assistant Store Manager
CubeSmart
02.2022 - 02.2025
Customer Service Representative
Athene
04.2020 - 01.2022
Associate Retail Representative
Wells Fargo
08.2016 - 03.2020
Bachelor of Science - Management
University of Phoenix