Summary
Overview
Work History
Education
Skills
Timeline
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Candice Carter

Mansfield,TX

Summary

Accomplished Supervisor of Operations at Sam's Club, adept in team leadership and inventory control, significantly enhanced operational efficiency. Skilled in conflict resolution and logistics management, I spearheaded training programs and streamlined processes, achieving notable improvements in productivity and customer satisfaction. Fluent in Spanish, my proactive approach and strategic planning fostered a collaborative and high-performing team environment.

Overview

14
14
years of professional experience

Work History

Supervisor of Operations

Sams Club
05.2022 - 01.2025
  • Identified bottlenecks in workflow by analyzing operational procedures.
  • Facilitated training sessions for new employees to enhance onboarding experience and skill development.
  • Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
  • Established checklists for quality assurance to maintain consistency in service delivery.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.

Store Manager

C and S Mart
08.2019 - 02.2023
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Analyzed sales data for strategic planning and resource allocation.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Established a welcoming atmosphere to encourage repeat business.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.

Office Manager

J&H Paint and Body
10.2010 - 07.2019
  • Monitored expenditures for better financial control.
  • Optimized office budget by renegotiating vendor contracts.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Education

Bachelor's - Business

TCC
Arlington, TX
05.2009

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Project management
  • Staff evaluation
  • Recruitment and hiring
  • Regulatory compliance
  • Budget planning
  • Inventory control
  • Equipment management
  • Logistics management
  • Cost control
  • Staff training
  • FLUENT IN Spanish
  • Health and safety compliance

Timeline

Supervisor of Operations

Sams Club
05.2022 - 01.2025

Store Manager

C and S Mart
08.2019 - 02.2023

Office Manager

J&H Paint and Body
10.2010 - 07.2019

Bachelor's - Business

TCC

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Candice Carter