Candice Cason
Human Resources Specialist
College Station,TX
Summary
Proven Human Resources Specialist with a track record of enhancing organizational efficiency and employee satisfaction at the United States Army. Excelled in streamlining HR processes and digitizing records, achieving significant improvements in data accuracy and operational speed. Skilled in customer relations and Microsoft Office, demonstrating exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
United States Army
02.2010 - 06.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files & benefit enrollments.
- Managed approximately 20 emails & calls on a daily basis.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
Cashier
Lowes Home Improvment
09.2006 - 01.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
Crew Member
Little Caesars Pizza
12.2005 - 09.2006
- Worked front counter & kitchen.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained clean and organized workspace, ensuring positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Became familiar with products to answer questions and make suggestions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Associate of Science - Human Resources Management
Blinn College
Bryan, TXSkills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Diversity and Inclusion
- Organizational Development
- Microsoft Office
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursPaid time off4-day work weekPaid sick leaveTeam Building / Company RetreatsWork from home optionTimeline
Human Resources Specialist
United States Army
02.2010 - 06.2015
Cashier
Lowes Home Improvment
09.2006 - 01.2010
Crew Member
Little Caesars Pizza
12.2005 - 09.2006
Associate of Science - Human Resources Management
Blinn College
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