CANDICE CASTELLANO
SAN ANTONIO,US
Summary
Retail, sales, and customer service professional with over 12 years of experience delivering exceptional service and fostering customer loyalty. Demonstrates strong teamwork, problem-solving, and communication skills, with a proven track record in both administrative and customer-facing roles. Committed to enhancing the customer experience through attentive listening and tailored solutions, while consistently exceeding expectations in dynamic retail environments.
Overview
21
21
years of professional experience
Work History
Barback
Who knows cocktails
SAN ANTONIO, Texas
04.2024 - 01.2025
- Maintained detailed inventory of bar supplies and stocked work areas.
- Stocked displays with new and transferred merchandise.
- Performed minor maintenance tasks to keep bar equipment in good working order.
- Clean and sanitize all area of the bar
- Collaborated with team members to plan and execute special events and promotions.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and brought replacement items to tables.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted frequent visitors by name and explained new promotions.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
CUSTOMER SERVICE REP
Infonxx
San Antonio, TX
05.2012 - 02.2016
SALES ASSOCIATE
Body Central
San Antonio, TX
02.2008 - 09.2011
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Followed merchandising guidelines to present visually appealing displays
- Always had a positive work environment by consistently treating all employees and customers with respect and consideration
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the response
PHOTOGRAPHER
Kodak Event Imaging
Six Flags
03.2006 - 10.2008
- Greet customers and take photos upon entering
- Be alert for theft or loss if working in store
- Operate sales quotas
- Maintain strong work ethic
- Take photos of guests around the park with or without characters involvement
- Offer suggestions to help offer souvenir to guest to find their own special memories
TEAM MEMBER/FRONT DESK
WestFall Library
05.2004 - 12.2005
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Arrange library materials
- Assist patrons in finding library materials
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Monitor library resources
- Assist online resources and research
- Identified potential shoplifters and alerted management
- Welcomed customers into the store and helped them locate items or books
- Educated customers about upcoming events
- Book sessions
- Followed guidelines to present visually appealing displays
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Actively pursued personal learning and development opportunities
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Fax and make copies
- Stock or restock shelves
- Check in and check out books
- Process fines and accept payments
- Patrol library to make sure rules are being followed
- Provide assistance to computer usage when needed
- Register new patrons and issue library cards
Education
GED -
Skills
- Stocking
- Retail sales
- Communication
- Problem solving
- Adobe Photoshop
- Microsoft Outlook
- Organization
- Computer literacy
- Teamwork
- Active listening
- Data Entry
- Office Management
- Merchandising
- Library Services
- Sales
- Typing
- Phone etiquette
- Photography
- Customer service
- Microsoft Office
- Writing
- Administration
- Customer engagement
- Product knowledge
- Visual merchandising
- Conflict resolution
Languages
Proficient, Novice
Phone - Number
7262077867
Timeline
Barback
Who knows cocktails
04.2024 - 01.2025
CUSTOMER SERVICE REP
Infonxx
05.2012 - 02.2016
SALES ASSOCIATE
Body Central
02.2008 - 09.2011
PHOTOGRAPHER
Kodak Event Imaging
03.2006 - 10.2008
TEAM MEMBER/FRONT DESK
WestFall Library
05.2004 - 12.2005