Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candice Collins Woodford

Macon,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and eager to secure entry-level insurance adjuster position. Ready to help team achieve company goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Program Coordinator

Piedmont Hospital
09.2022 - Current
  • Plans and coordinates all interviews with residency candidates
  • Plans and coordinates new resident orientation, including contract, applications, transcripts, diplomas, immunization records
  • Process onboarding/orientation documents
  • Develop departmental and program policies and procedures as required
  • Maintains detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Schedule and supervise faculty/resident meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborate with other program coordinators to achieve consistency in program objectives and services.
  • Serves as administrative support person for peer reviews/due process meetings
  • Provide daily administration of residency policies and procedures related to the residency program
  • Provide administrative support to the Program Director and faculty of the residency program
  • Performs other duties and projects as assigned.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.

Customer Service Agent

GEICO
04.2020 - 09.2022
  • Updated policies per policyholder request
  • Processed and postponed payments and made payment arrangements per policyholder request
  • Clarified billing issues in a professional manner
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
  • Improved team performance by sharing best practices, tips, and techniques for effectively managing customer interactions.
  • Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
  • Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
  • Participated in regular team meetings to discuss performance metrics, share insights, and foster a collaborative work environment.
  • Recognized as a top performer among peers due to consistently exceeding expectations for call quality and customer satisfaction scores.
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Provided policy and service information to customers and potential customers
  • Displayed ability to work remotely and independently.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.

Claims Adjuster

GEICO
11.2017 - 04.2020
  • Performed investigations to assess liability and damages and informed clients of necessary repairs
  • Negotiated with clients and performed thorough inspections to find a reasonable settlement for the claim and issue payout amount
  • Worked closely with repair shops and automobile professionals to discuss and negotiate repair pricing and assess liability
  • Enhanced customer satisfaction by providing timely updates on claim status and answering inquiries professionally.
  • Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
  • Maintained comprehensive documentation for each claim in the database system, improving overall organization and efficiency within the department.
  • Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
  • Assisted colleagues in resolving complex coverage issues or difficult negotiations, fostering a supportive work environment that promoted teamwork and knowledge sharing.
  • Referred extreme cases to Special Investigation Unit (SIU) for further review.
  • Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
  • Examined forms to determine insurance coverage.
  • Determined liability and estimated and approved benefit payments.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
  • Consistently met or exceeded performance metrics for claims handling quality, productivity, and customer service.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.

Claims Service Agent

CODI INS GROUP
05.2013 - 10.2017
  • Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
  • Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
  • Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
  • Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
  • Supported team members by sharing expertise and knowledge, fostering collaboration within the department.
  • Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
  • Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Interviewed policyholders to verify information and obtain additional details.
  • Monitored and managed claim expenses to control costs and maximize profitability.
  • Generated, posted and attached information to claim files.

Education

Bachelor of Science - Business Administration And Management

Walden University
Remote
05.2026

High School Diploma -

Northeast Health Science Magnet HighSchool
Macon, GA
05.2000

Skills

  • Claims Processing
  • WebEx, Zoom, MS Teams, Outlook
  • Multi-line Phone Systems
  • Excellent Customer Service
  • HIPAA
  • Knowledge of Insurance Policy and Procedure
  • Records Management
  • Proofreading
  • Insurance Verification
  • Healthcare/Medical Terminology
  • Ability to Maintain Focus
  • Detail Oriented
  • Strong Organizational Skills
  • Ability to Multi-Task in a Fast Paced Environment
  • Effective Communication and Documentation Skills
  • Knowledge of Injury and Liability
  • Knowledge of Property Insurance Claims
  • Data Entry
  • Experienced in Conflict Resolution
  • Experienced in First Call Resolution
  • Experienced in Using Xactimate
  • Office Administration
  • Generating Schedules
  • Hiring and Recruitment Knowledge
  • Program Evaluation
  • Administration Knowledge
  • Problem-Solving
  • Attention to Detail

Certification

Georgia-Resident Agent- Personal Lines Insurance License- 3170398-

11/14/2017 to 2/29/2024

Timeline

Program Coordinator

Piedmont Hospital
09.2022 - Current

Customer Service Agent

GEICO
04.2020 - 09.2022

Claims Adjuster

GEICO
11.2017 - 04.2020

Claims Service Agent

CODI INS GROUP
05.2013 - 10.2017

Bachelor of Science - Business Administration And Management

Walden University

High School Diploma -

Northeast Health Science Magnet HighSchool

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Candice Collins Woodford