Candice Coulter-Dickens
Avon Park,FL
Summary
Proven leader and innovative educator with extensive experience at Dave’s American Bar & Grill and in diverse educational settings. Specializes in staff training, customer relations, and strategic planning, boosting bar revenue and enhancing learning environments. Skilled in conflict resolution and team leadership, achieving significant improvements in customer service and student success.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Bar Manager
Dave’s American Bar & Grill
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Established rapport with local community organizations.
- Organized charity events, boosting community engagement and bar visibility.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Handled customer complaints professionally, resolving issues promptly.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
Educator
Indian River County School Board
08.2017 - 06.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
- Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
- Adapted teaching methods and materials to meet students' varying needs.
Educator
Highlands County School Board
08.2005 - 06.2016
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bachelor Of Elementary Education - Education
University of Central Florida
Orlando, FL12.1997
Associate Of Arts - Child Development
Brevard Community College
Melbourne, FL06.1994
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Organizational ability
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Safety awareness
- Customer Relations
- Issue Resolution
- Sales Promotion
- Relationship Building
- Supervisory Experience
- Verbal and written communication
- Service-oriented mindset
- Strategic Planning
- Group reservations management
- Event Coordination
- Legal Compliance
- Regulatory Compliance
- Security Oversight
- Rule Enforcement
- Performance monitoring
- Revenue Forecasting
- Marketing Plan Development
- Customer Service
- Money Handling
- Reliable and Responsible
- Problem-Solving
- Collaboration and Teamwork
- Calm and Pleasant Demeanor
- Conflict Resolution
- Employee Supervision
- POS Terminal Operation
- Training and Onboarding
- Safe Food Handling
- Coaching and Mentoring
- Critical Thinking
- Work Planning and Prioritization
- Sales and Marketing
- Delegating Assignments and Tasks
- Sanitation
- Operations Management
- Performance Improvement
- Managing Reservations and Large Parties
- Anticipating Problems
- Catering Services
- ServeSafe Manager
Accomplishments
Highly Effective Performance Based from the DOE.
Teacher of the Year
Certification
English Speakers of other Languages (ESOL)
Gifted Endorsement
K-6 Fl Certification
Leader In Me Certified
7 Habits of Highly Effective People Certified
Behavior Management Practices
Food Service Handler Certified
Timeline
Educator
Indian River County School Board
08.2017 - 06.2019
Educator
Highlands County School Board
08.2005 - 06.2016
Bar Manager
Dave’s American Bar & Grill
Bachelor Of Elementary Education - Education
University of Central Florida
Associate Of Arts - Child Development
Brevard Community College
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