Candice Covington
Highland Park,MI
Summary
Dynamic Youth Family Engagement Specialist with proven success at Wayne Metro Community Action Agency, enhancing family outreach and program monitoring. Skilled in crisis management and conflict resolution, I excel in building relationships with at-risk youth, ensuring effective service planning and advocacy for families. Committed to fostering community engagement and support.
Overview
17
17
years of professional experience
Work History
Youth Family Engagement Specialist
Wayne Metro Community Action Agency
Detroit, Michigan
12.2025 - Current
- Facilitated workshops for families, improving parenting skills and resource access.
- Facilitated communication between schools and families through various methods including email, phone calls, newsletters, text messages.
- Assisted families in completing school forms and applications, ensuring compliance and maximizing access to educational resources.
- Maintained detailed records of family participation in student activities such as conferences or field trips.
- Monitored program implementation progress, collecting and analyzing qualitative and quantitative data to inform adjustments.
Recruiter/Administrative Assistant
Trinity Services Group, Inc.
Detroit, MI
02.2009 - Current
- Collaborated with hiring managers to identify staffing needs and requirements.
- Developed job descriptions and posted openings on various platforms.
- Screened resumes to shortlist qualified candidates, enhancing efficiency in interview selection.
- Managed candidate communications throughout recruitment process, ensuring timely updates and engagement.
- Updated and maintained candidate records in recruitment database, supporting accurate tracking of applicant progress.
Safety and Security Supervisor
Spectrum Juvenile Justice Service
Highland Park, MI
10.2022 - 10.2025
- Supervised and guided juveniles in residence, ensuring their safety and well-being.
- Maintained security and enforced policies to prevent escapes and resolve conflicts among juveniles.
- Ensured compliance with OSHA and MSDS standards to promote safety protocols.
- Use defensive tactics training to prevent youth from harming themselves or others.
- Reviewed incident reports regularly to identify trends in accident occurrences.
- Monitored daily operations, ensuring compliance with safety standards and identifying areas for improvement.
- Record observations of youth and report relevant information to appropriate staff.
- Complete paperwork on shift including documentation in case management system, incident reports, probable cause reports, intakes, and all other required documentation in a timely manner.
- This could also include police reports and referrals to social service agencies.
- Received training and guidance to supervise juveniles with mental health issues, including acute suicidal actions, severe depression, and psychosis; made appropriate referrals to mental health professionals for further evaluation.
- Facilitated workshops on conflict resolution and de-escalation techniques.
- Actively participate in program planning, development, and teaching of special interest programs.
Catering Assistant/ Concession lead
Comerica Park
Detroit, MI
01.2022 - 06.2023
- Prepared and organized food items for service during games and events, ensuring seamless operations.
- Coordinated with kitchen staff for timely delivery of menu items, enhancing guest satisfaction.
- Served guest tables by efficiently transporting meals and beverages from kitchen and bar areas, improving overall service flow.
- Assisted in setting up catering stations for events at Comerica Park.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Patient Care Technician
DMC Rehabilitation hospital
Detroit, MI
10.2022 - 04.2023
- Assisted patients with daily activities (personal hygiene, restroom use, grooming) to enhance comfort and dignity.
- Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition.
- Assist nursing staff in administering basic treatments.
- Perform basic nursing procedures (e.g. changing bandages).
- Take fluid samples or other specimens for testing.
- Monitored and replenished patient care supplies to ensure healthcare staff had necessary resources for optimal patient care.
- Provided tailored support to patients experiencing specific challenges or requirements during their stay.
- Provided emotional support to patients to help them cope with health challenges and improve overall well-being.
- Maintained cleanliness and sanitation in patient rooms to promote a safe healing environment.
Benefit Claims Specialist / Researcher/ Analyst
Blue Cross Blue Shield
Detroit, MI
11.2021 - 05.2022
- Reviewed claims for compliance with company policies and legal standards, ensuring accurate processing.
- Processed payments for valid claims, adhering to established procedures to maintain timely disbursement.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Collaborated with other departments to resolve claims processing issues, enhancing overall workflow efficiency.
Customer Service Representative
Michigan Unemployment Insurance Agency
Detroit, MI
06.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Addressed customer complaints with effective communication and problem-solving, enhancing customer satisfaction.
- Completed follow-up calls with customers post-resolution to confirm issue resolution and gather feedback.
- Guided claimants through unemployment benefit inquiries and application processes, ensuring clarity and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Skills
- At-risk youth support
- Family outreach
- Family advocacy
- Behavioral support
- Crisis management
- Needs assessment
- Program monitoring
- Community engagement
- Service planning
- Conflict resolution
- Time management abilities
- Teamwork
- Relationship building
- Adaptability and flexibility
Additional Information
Certified Rescuer includes: CPR, BLS, and AED, Training in: HIPPA, OSHA, Mental Health, Recipients Rights, Dialysis/Glucose Testing, TB Skin Test, References furnished upon request
Timeline
Youth Family Engagement Specialist
Wayne Metro Community Action Agency
12.2025 - Current
Safety and Security Supervisor
Spectrum Juvenile Justice Service
10.2022 - 10.2025
Patient Care Technician
DMC Rehabilitation hospital
10.2022 - 04.2023
Catering Assistant/ Concession lead
Comerica Park
01.2022 - 06.2023
Benefit Claims Specialist / Researcher/ Analyst
Blue Cross Blue Shield
11.2021 - 05.2022
Customer Service Representative
Michigan Unemployment Insurance Agency
06.2020 - 05.2021
Recruiter/Administrative Assistant
Trinity Services Group, Inc.
02.2009 - Current