Candice Cowan
Summary
Results-oriented retail leader with over 5 years of experience driving operational efficiency, managing crossfunctional teams, and enhancing customer experiences in fast-paced environments. Expertise in overseeing store operations, optimizing sales, and improving processes to achieve store goals. Proven track record of mentoring teams, improving performance, and maintaining high levels of customer satisfaction. Adept at managing inventory, visual merchandising, and developing talent to align store objectives with overall business strategies.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Operations Supervisor
Home Depot Design Center
04.2023 - Current
- Lead daily store operations, ensuring compliance with company policies and service-level goals.
- Manage a team of 10+ associates, focusing on performance management, skill development, and crossfunctional collaboration.
- Implement strategies to improve customer satisfaction, operational efficiency, and overall store performance.
- Develop and optimize forecasting and scheduling processes, ensuring optimal resource allocation and reducing overhead costs.
- Oversee product placement and visual merchandising to enhance customer experience and increase sales.
Product Support Specialist - Training Instructor
The Home Depot
02.2022 - 04.2023
- Designed and delivered comprehensive training programs for associates, focusing on product knowledge, sales techniques, and operational procedures.
- Worked closely with leadership to adjust training content based on evolving business needs and industry trends.
- Improved associate retention and performance through ongoing mentorship and feedback.
Product Support Specialist - Training Producer
The Home Depot
01.2022 - 02.2022
- Managed virtual training sessions, ensuring participant engagement and adherence to standards.
- Led initiatives to improve training effectiveness, including the 'reverse shadowing' program that enhanced knowledge retention.
Product Support Technician
The Home Depot
02.2020 - 12.2021
- Provided expert technical support to customers, troubleshooting and resolving product-related issues efficiently.
- Contributed to process improvement projects that increased customer satisfaction and reduced support response times.
Team Lead/Supervisor
Eddie Bauer
01.2018 - 03.2019
- Supervised daily store operations, focusing on sales targets, customer service, and team efficiency.
- Led scheduling and resource allocation to ensure optimal staffing levels during peak hours and events.
- Developed team members through regular feedback, performance evaluations, and coaching, resulting in improved employee engagement and productivity.
Manufacturing Production Supervisor
EndoChoice
07.2014 - 08.2015
- Managed production schedules and supervised teams to meet production quotas and quality standards.
- Coordinated with the supply chain to monitor inventory levels and ensure efficient production flow.
Education
Data Science -
Georgia State University
Atlanta, GA04.2025
Skills
- Retail Operations Management
- Sales Optimization
- Inventory Control
- Visual Merchandising
- Team Leadership & Development
- Staff Training & Mentorship
- Performance Reviews
- Scheduling & Resource Allocation
- Customer Service Excellence
- Customer Relations
- Problem Solving
- Service Recovery
- Operational Efficiency
- Process Improvement
- Cost Reduction
- Workflow Optimization
- Sales & Budgeting
- Sales Forecasting
- Budget Management
- Profit & Loss Accountability
- Technology & Software
- Point-of-Sale Systems (POS)
- Workforce Management Tools
- MS Office Suite (Excel, PowerPoint)
Certification
- HDI Desktop Advanced Support Technician
- HDI Advanced Troubleshooting and Problem-Solving
Accomplishments
- Increased Sales Performance: Led store initiatives that resulted in a 10% increase in monthly sales through optimized scheduling, improved customer engagement, and efficient inventory management.
- Improved Operational Efficiency: Reduced operational costs by 5% by refining resource allocation and enhancing store processes, including forecasting and staffing.
- Enhanced Customer Satisfaction: Boosted customer satisfaction scores by 15% through improved staff training programs and process improvements.
- Leadership & Development: Successfully mentored 30+ associates, improving retention and job satisfaction through personalized training and leadership development programs.
Timeline
Operations Supervisor
Home Depot Design Center
04.2023 - Current
Product Support Specialist - Training Instructor
The Home Depot
02.2022 - 04.2023
Product Support Specialist - Training Producer
The Home Depot
01.2022 - 02.2022
Product Support Technician
The Home Depot
02.2020 - 12.2021
Team Lead/Supervisor
Eddie Bauer
01.2018 - 03.2019
Manufacturing Production Supervisor
EndoChoice
07.2014 - 08.2015
Data Science -
Georgia State University
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