Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Teacher

Candice Croutch

Charlotte,NC

Summary

Successful well worked professional offering years of experience in demanding environments focused on producing cutting-edge designs for many different industries. Results-focused professional with extensive experience in development and testing. Compassionate, creative and effective professional with valuable experience in classroom administration, professional development, project planning and management. Equipped with extensive background in versatile education and working environments. People-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of a team. Well-versed in any workforce and online technologies.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Lead Teacher

The Sunshine House
Charlotte, NC
07.2021 - 09.2022
  • Implement our award-winning curriculum in a way that meets each child's unique learning style
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Designed training program to teach new teachers school guidelines and increase overall success.
  • Engage them in conversation about their child's education, and the features and benefits of our programs

Client Relations Associate

Vanguard
Charlotte, NC
01.2021 - 07.2021
  • Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues
  • Lead with empathy and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients
  • Collaborate with internal departments through various strategic initiatives to continuously improve the client and “crew” experience
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Quoted prices, credit terms and other bid specifications.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Store Lead

Food Lion | Office
Charlotte, NC
04.2020 - 03.2021
  • Assist the Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery) Department
  • Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
  • Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew
  • Ensure achievement of productivity goals of the stock crew
  • Managed Customer Service desk and responsibilities
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Liaised with store manager to set up visually appealing layout for store merchandise.

Master of Social Work Intern

Pilgrim'S Inn
Rock Hill, SC
01.2020 - 12.2020
  • Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Offered community resource guidance to clients to meet family needs for assistance.
  • Assisted Social Workers with wellness checks and home visits to supervise separated families.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Supervisor

Charlotte Russe
Charlotte, NC
04.2018 - 12.2019
  • Streamlined operations to improve process efficiency.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Support the management team by driving sales and conversion
  • Have experience in payroll and making work schedules
  • Have experience in floor set operations as well
  • Ensures key zone coverage to maximize sales and ensure an ICONic service experience
  • Have an upbeat attitude and outgoing personality will enable me to not only model selling behavior to the team but also motivate the team to execute our high service expectations
  • Drive top line sales through consistent execution of Charlotte Russe marketing, promotion and visual best practices
  • Works closely with the store management team to understand daily/weekly/monthly store priorities and assists in assigning projects and tasks to Sales Associates as well as ensuring compliance with Charlotte Russe policies and procedures



Homeroom Teacher

Oasis Performing Arts School
Charlotte, NC
10.2017 - 05.2018
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Maintained system required passing rate for years.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Attended and facilitated IEP meetings for students and families.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Planned and implemented integrated lessons to meet national standards.

Education

Bachelor of Science - Social Work

North Carolina Agricultural And Technical State University
Greensboro, NC
08.2013 - 05.2017

Master of Science - Social Work

Winthrop University
Rock Hill, SC
08.2018 - Current

Skills

Staff Management

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Accomplishments

  • Substance Abuse & Mental Health Service (SBIRT)
  • CPR/First Aid Certified
  • CORE STRENGTHS Ÿ Communication
  • Management
  • Technical Skills Ÿ Active Listening
  • Leadership
  • Effective Communication Ÿ Interpersonal Skills
  • Teamwork
  • Well Composed Ÿ Organization
  • Analytical Skills

Timeline

Lead Teacher

The Sunshine House
07.2021 - 09.2022

Client Relations Associate

Vanguard
01.2021 - 07.2021

Store Lead

Food Lion | Office
04.2020 - 03.2021

Master of Social Work Intern

Pilgrim'S Inn
01.2020 - 12.2020

Master of Science - Social Work

Winthrop University
08.2018 - Current

Supervisor

Charlotte Russe
04.2018 - 12.2019

Homeroom Teacher

Oasis Performing Arts School
10.2017 - 05.2018

Bachelor of Science - Social Work

North Carolina Agricultural And Technical State University
08.2013 - 05.2017

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Candice Croutch