Candice Davis
Patterson,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
FLEET Manager, Billing/Leasing/Compliance Coordinator
United Vision Logistics
01.2018 - 10.2020
- Maintained accurate driver information for delivery scheduling.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Coordinated with internal departments to ensure seamless integration between transportation requirements as well assisting driver hires, owner leases and onboarding of both.
- Positively interacted with drivers, upper management and safety department, which helped improve overall compliance.
- Improved driver performance by scheduling regular training sessions, monitoring driving habits, and providing constructive feedback.
- Executed diagrams and load plans/requirements for several vehicles to align with job requirements safety and timely completion of projects.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled Inspection of vehicles and requested maintenance tasks be completed within specific timeframes.
AR Manager/Dir of Sales
Clarion Inn (formerly Holiday Inn-rebranded)
08.2012 - 01.2018
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Inspected account books and recorded transactions.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Generated monthly accounts receivable reports to submit developments for management review.
- Matched purchase orders with invoices and recorded necessary information.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Customer Service/Returns
LAPCO MFG
06.2011 - 08.2012
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Managed timely and effective replacement of damaged or missing products.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Promptly responded to inquiries and requests from prospective customers.
Medical Assistant Program Instructor; Dept. Head
Blue Cliff College
09.2008 - 05.2011
- Improved student proficiency by implementing hands-on activities and real-world scenarios in the medical assistant program.
- Reduced dropout rates by providing continuous support, guidance, and encouragement to struggling students.
- Enhanced students'' critical thinking skills by incorporating problem-solving exercises and case studies into lesson plans.
- Increased student satisfaction with course content by updating instructional materials to reflect current medical practices and industry trends.
- Collaborated with fellow instructors to develop interdisciplinary learning opportunities for students in various healthcare programs.
- Streamlined curriculum delivery through the integration of multimedia tools and online resources, resulting in more engaging learning experiences for students.
- Evaluated student performance using objective assessment methods, providing constructive feedback to facilitate improvement.
- Established a positive classroom environment that promoted open communication, mutual respect, and active participation from all students.
- Assisted administrators in the development of accreditation reports, demonstrating the effectiveness of the medical assistant program in meeting educational standards.
- Served as a mentor for new instructors, sharing best practices and strategies for effective teaching within the medical field.
- Coordinated with local healthcare facilities to arrange internships for students, enabling them to gain practical experience in their chosen field.
- Maintained strong relationships with alumni through regular outreach efforts, fostering a supportive community for graduates entering the workforce.
- Contributed to faculty meetings regarding program improvements, offering valuable input based on classroom observations and student feedback.
- Developed comprehensive exams that accurately assessed student knowledge while also preparing them for certification tests upon completion of the program.
- Utilized guest speakers from various healthcare professions to provide diverse perspectives on industry topics during lectures and seminars.
- Promoted teamwork and collaboration among students by assigning group projects related to medical assistant tasks and responsibilities.
- Enhanced student retention of course material by incorporating various teaching methods, such as lectures, demonstrations, and hands-on practice sessions.
- Provided ongoing support for graduates seeking employment, offering assistance with resume writing, interview preparation, and job search strategies.
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Review degree audits and scheduled students for each new start.
- Oversee instructors and delegate classes and responsibilities accordingly.
- Interview, Vet, Hire and train new instructors.
- Oversaw day to day activities by performing class audits.
Medicare Nurse Case Manager
Heritage Manor Rehab And Nursing
01.2008 - 09.2008
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced interdisciplinary team communication, ensuring timely and accurate updates on patient progress.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
- Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
- Streamlined documentation processes, saving time for both staff and patients while maintaining accuracy.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Conducted thorough assessments to identify gaps in care and develop targeted interventions for improvement.
- Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
- Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.
- Ensured regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
- Managed caseloads efficiently, prioritizing high-risk cases while ensuring all patients received appropriate attention and support.
Clinical Care Coordinator
Hilltop Nursing Home
03.2006 - 01.2008
- Enhanced patient care quality by developing and implementing comprehensive care plans for each individual.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Streamlined communication between multidisciplinary healthcare teams for improved patient outcomes and satisfaction.
- Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
- Facilitated timely access to appropriate healthcare services by assessing patient needs and coordinating referrals to specialists.
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
- Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
- Collaborated with interdisciplinary teams to optimize resource utilization, reducing costs while maintaining high-quality care standards.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
LPN Floor Nurse
Regency House
07.2005 - 06.2006
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
Field Nurse Reviewer (Part Time/Temp Work)
Managed Access, Inc.
02.2005 - 07.2005
- Streamlined documentation processes, ensuring accurate patient records and efficient communication between healthcare providers.
- Coordinated with healthcare providers for timely referrals to specialists or additional services as needed.
- Conducted on site medical record reviews in hospitals and doctor's offices.
- Performed administrative duties from home office.
- Effectively scheduled, communicated and reviewed all assigned patient medical records for United Healthcare.
- HEDIS Review as well as member outreach
LPN Agency Nurse
National Nurses Of America
01.2005 - 07.2005
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Temporary relief for area facilities when permanent staff unavailable.
- Care for ill, injured, convalescent or disabled persons in hospitals, nursing homes and clinics.
LPN PFloor Nurse (Psychiatric)
Lakeland Nursing Home
12.2002 - 02.2005
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Comforted and counseled patients and families throughout care process.
Home Health Field Nurse
Thompson Home Health
01.2002 - 12.2002
- Improved patient outcomes by consistently conducting thorough assessments and developing personalized care plans.
- Enhanced patient satisfaction by providing compassionate and attentive nursing care during home visits.
- Achieved timely wound healing for patients with effective wound care management techniques.
- Reduced hospital readmissions by closely monitoring patients'' vital signs and promptly addressing any health concerns.
- Collaborated with interdisciplinary team members to ensure comprehensive and coordinated care for each patient.
- Educated patients and their families on proper medication administration, disease management, and self-care techniques.
- Demonstrated strong clinical judgment in prioritizing patient needs during high-pressure situations.
- Promoted a safe home environment for patients by identifying potential hazards and recommending appropriate modifications.
- Increased patient adherence to treatment plans by establishing trust through empathetic communication and active listening skills.
LPN Office Nurse
R. Verma, MD
04.2000 - 05.2001
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
LPN Floor Nurse
Matthews Memorial Nursing Home
01.2000 - 04.2000
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Conducted thorough patient assessments to identify medical needs and develop appropriate treatment plans.
Education
Practical Nursing -
Louisiana Technical College
Alexandria, LA06.1999
General Studies with focus on Army JROTC -
Pineville High School
Pineville, LA06.1991
Skills
- Strong analytical and problem-solving skills
- Above average skills in MS Office suite including Word, Excel, Power Point, Outlook, Publisher and Open Office, as well as search engines
- Able to learn and use database software with ease
- Experience accounting and inventory management databases from self-generated spreadsheets to proprietary accounting software
- Preparing and maintaining computerized documents
- Proficient in written communication: letters, memos and emails
- Comfortable with computer based logistics software
- Knowledgeable in office equipment and technology
- Well-organized and efficient
- Assertive, easily and quickly learn new procedures
- Professional demeanor
- Dependable - can work without supervision; able to follow directions, both oral and written
- Able to work under pressure and meet deadlines
- Critical thinking skills, judgement and confidentiality in fast paced environment
- Delivery schedule oversight
- Inventory Audits
- Data Analytics
- Analytic Tools and Methods
- Decision-Making
- Inventory Reconciliation
- Contract Management
- Fleet Dispatch
- Shipment Tracking
- Process Monitoring
- Government Regulations
- Vendor Management
- Route Planning
- Logistics Processes Planning
- Safety Management
- Regulations Compliance
- Replacement Orders
- Shipping Activity Oversight
- Supply Chain Coordination
- Fleet Inspections
- Freight Cost Reporting
- Client Base Retention
- Expense Tracking
- Relationship Building
- Driver management
- Safety Monitoring
- Calendar and Scheduling Software
- Customer Relationship Management
- Order Fulfillment
- Logistics Processes
- MS Office Suite
- Driver hiring
- Accounting Software
- Transportation management systems
- Product Transportation
- Critical Thinking
- Record preparation
- Regulatory Compliance
- Logistics Planning
- Data Entry
Quantitative Skills
- Assessed customer requirements and made judgement calls based on right staff, right equipment, right cost.
- Managed accounting practices as related to both AR and AP.
- Maintained low operating costs, cutting expenditures where feasible.
- Monitored staff and equipment for compliance in continued learning, safety and documentation.
- Comfortable multitasking and moving between transactions.
Groups Community
- Leadership St. Mary, Class of 2017
- St. Mary Parish Chamber of Commerce Ambassador, 2016-17
Interpersonal And Teamwork Skills
- Work well with a diverse group of professionals and all skill levels.
- Excellent communication.
- Demonstrated accuracy, and attention to detail.
- Work well in a team environment.
- Committed to assisting others and providing results.
Certification
- Licensed Practical Nurse (inactive) - 1999-2013
Timeline
FLEET Manager, Billing/Leasing/Compliance Coordinator
United Vision Logistics
01.2018 - 10.2020
AR Manager/Dir of Sales
Clarion Inn (formerly Holiday Inn-rebranded)
08.2012 - 01.2018
Customer Service/Returns
LAPCO MFG
06.2011 - 08.2012
Medical Assistant Program Instructor; Dept. Head
Blue Cliff College
09.2008 - 05.2011
Medicare Nurse Case Manager
Heritage Manor Rehab And Nursing
01.2008 - 09.2008
Clinical Care Coordinator
Hilltop Nursing Home
03.2006 - 01.2008
LPN Floor Nurse
Regency House
07.2005 - 06.2006
Field Nurse Reviewer (Part Time/Temp Work)
Managed Access, Inc.
02.2005 - 07.2005
LPN Agency Nurse
National Nurses Of America
01.2005 - 07.2005
LPN PFloor Nurse (Psychiatric)
Lakeland Nursing Home
12.2002 - 02.2005
Home Health Field Nurse
Thompson Home Health
01.2002 - 12.2002
LPN Office Nurse
R. Verma, MD
04.2000 - 05.2001
LPN Floor Nurse
Matthews Memorial Nursing Home
01.2000 - 04.2000
Practical Nursing -
Louisiana Technical College
General Studies with focus on Army JROTC -
Pineville High School
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