Candice Davis
Winter Park,FL
Summary
Results-driven Operations and Customer Success professional with 6+ years of experience supporting high-volume operations, improving workflows, and enhancing client satisfaction. Skilled in cross-functional collaboration, KPI reporting, escalation management, and process improvement within fast-paced environments. Experienced in team leadership, CRM systems, administrative coordination, and customer retention strategies. Seeking a remote opportunity in operations, customer success, project coordination, or client support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience & Operations Manager
The Home Depot
08.2018 - Current
- Manage high-volume customer and operational workflows in a fast-paced environment while maintaining service and performance standards
- Resolve complex customer escalations, improving client satisfaction and retention through effective problem-solving and communication
- Analyze customer feedback, operational trends, and performance metrics to identify process improvement opportunities
- Collaborate cross-functionally with leadership and internal departments to improve workflow efficiency and service delivery
- Track and report KPIs related to customer satisfaction, operational performance, and turnaround times
- Support hiring, onboarding, coaching, and development of team members to drive operational success
- Deliver operational updates, team briefings, and performance communications to leadership and associates
- Utilize CRM and order management systems to manage customer interactions, issue resolution, and workflow tracking
- Maintain organization and accuracy while managing multiple priorities and deadlines in a high-volume setting
Administrative Coordinator | Front Desk Operations
Kidville
11.2017 - 12.2018
- Managed scheduling, client communication, and front desk operations in a fast-paced environment
- Coordinated calendars, appointments, and program logistics to support daily operations
- Provided administrative and customer support while maintaining organized records and documentation
Operations Assistant | Program Support
Sterling Place
06.2016 - 11.2017
- Supported daily operations through scheduling, record tracking, and administrative coordination
- Communicated updates with families and staff to ensure smooth workflow and organization
- Maintained accurate documentation and assisted with operational support tasks
Education
Business Studies Coursework
Portmore Community College
Diploma - undefined
The Queen’s School
Skills
- Operations Coordination
- Customer Success & Retention
- CRM Systems (Salesforce)
- KPI Tracking & Reporting
- Workflow Optimization
- Client Relationship Management
- Cross-Functional Collaboration
- Escalation Resolution
- Project Coordination
- Administrative Support
- Team Leadership & Coaching
- Data Tracking & Analysis
- Scheduling & Calendar Coordination
- Microsoft Excel & Office Suite
Certification
- Leaders Edge Training (2021–2024)
- Department Supervisor Fundamentals (2021–2024)
Timeline
Customer Experience & Operations Manager
The Home Depot
08.2018 - Current
Administrative Coordinator | Front Desk Operations
Kidville
11.2017 - 12.2018
Operations Assistant | Program Support
Sterling Place
06.2016 - 11.2017
Business Studies Coursework
Portmore Community College
Diploma - undefined
The Queen’s School